I purchases SMS credit but my cell provider is not supported by kayako - Kayako

jnet

I can't change my Cell provider. it is rather tough in this country and will end up paying about 100 Dollars more and I have to change my Cell device too which is a good cell phone and expensive brand new!

Now some body please tell me How I can get cell message when I receive tickets.

Kayako is not supporting my provider

craigbrass · 09-06-2008, 10:08 AM

Which provider is it and which country? There may be an alternative provider you can use.

I am sure if your country isn't supported, Kayako would be able to refund if you haven't used any credits.

**Jamie Edwards** · 09-06-2008, 10:54 AM

Hi jnet,

Which country are you talking about? Did you check the coverage list before purchasing?

jnet · 09-06-2008, 11:32 AM

No I did not check before purchasing and I chat with your staff and gave him my id and password and checked every thing and finally said it is not possible and the privider is not supported by kayako. I do not want refund I want to be able to get messages

craigbrass · 09-06-2008, 12:02 PM

Kayako only resells this service so it is unlikely if you are not currently supported that they would be able to get you supported.

Which country and network is it?

supportskins · 09-06-2008, 01:08 PM

I do not think Kayako will have any issues with issuing you a full refund.

**Jamie Edwards** · 09-06-2008, 01:18 PM

jnet is not looking for a refund

jnet · 09-06-2008, 02:23 PM

well I can use my daughter's cell just in case I go for summer vacation
her cell is SK so it is supported. but my kid needs her cell and takes it with her to school

I think I keep the credit there just in case we all go to vacation together

Korea. LG telecom is the provider.

craigbrass · 09-06-2008, 02:50 PM

It isn't supported according to the list and the provider I use doesn't seam to support it either.

jnet · 09-06-2008, 03:46 PM

threre must be a free way to get sms too but I am not sure need to spend a lot of time searching and experimenting. If any body knows please share it here if you think it effects kayako biz then pm me please

jnet · 11-06-2008, 02:34 PM

OK I found a SMS service provider in my country I pay them 1 Dollar a month
get 600 SMS messages per month should be 20 SMS per day.
Only problem is that it only notifies staff inside the country and not outside

craigbrass · 11-06-2008, 03:58 PM

I suppose you could modify the code using if / else statements to say if staff member is you, use this SMS service, else use Kayako's.

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craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	09-06-2008, 10:08 AM Which provider is it and which country? There may be an alternative provider you can use. I am sure if your country isn't supported, Kayako would be able to refund if you haven't used any credits. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jnet Offline Member Posts: 574 Join Date: Mar 2008	09-06-2008, 11:32 AM No I did not check before purchasing and I chat with your staff and gave him my id and password and checked every thing and finally said it is not possible and the privider is not supported by kayako. I do not want refund I want to be able to get messages

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	09-06-2008, 12:02 PM Kayako only resells this service so it is unlikely if you are not currently supported that they would be able to get you supported. Which country and network is it? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	09-06-2008, 01:08 PM I do not think Kayako will have any issues with issuing you a full refund. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

jnet Offline Member Posts: 574 Join Date: Mar 2008	09-06-2008, 02:23 PM well I can use my daughter's cell just in case I go for summer vacation her cell is SK so it is supported. but my kid needs her cell and takes it with her to school I think I keep the credit there just in case we all go to vacation together Korea. LG telecom is the provider.

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	09-06-2008, 02:50 PM It isn't supported according to the list and the provider I use doesn't seam to support it either. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jnet Offline Member Posts: 574 Join Date: Mar 2008	09-06-2008, 03:46 PM threre must be a free way to get sms too but I am not sure need to spend a lot of time searching and experimenting. If any body knows please share it here if you think it effects kayako biz then pm me please

jnet Offline Member Posts: 574 Join Date: Mar 2008	11-06-2008, 02:34 PM OK I found a SMS service provider in my country I pay them 1 Dollar a month get 600 SMS messages per month should be 20 SMS per day. Only problem is that it only notifies staff inside the country and not outside

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	11-06-2008, 03:58 PM I suppose you could modify the code using if / else statements to say if staff member is you, use this SMS service, else use Kayako's. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger