I want to Fill Cutom fields also while ticket is created by email parser - Kayako

vineethshyam

Hi All,

I have one custom field under ticekts. What I want is when ever the email is getting parsed to create the ticket, In the parsing itself, I need to fill up the custom field, Is it possible to do?

Can any body give me suggestion how to do suggestion.

Thank you,
Sudheer Tumu.

**Jamie Edwards** · 25-04-2007, 02:17 PM

Hi Sudheer,

To have the parser parse information from the e-mail into a custom field would require some custom modification to the parser code.

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vineethshyam Offline Member Posts: 68 Join Date: Sep 2006	I want to Fill Cutom fields also while ticket is created by email parser - 25-04-2007, 02:04 PM Hi All, I have one custom field under ticekts. What I want is when ever the email is getting parsed to create the ticket, In the parsing itself, I need to fill up the custom field, Is it possible to do? Can any body give me suggestion how to do suggestion. Thank you, Sudheer Tumu.