Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
kami Offline
Member
 
Posts: 87
Join Date: Oct 2005
IE 7 & Mac: Issues Latest built - 20-01-2007, 02:58 PM

Hi;

Built: Version: 3.10.00 (CVS) - 20 Jan 2007 01:13 AM

We have had this issue with prior releases and considering all my complaints in the past I decided not to raise this issue again.. the problem is now a daily event with the latest built.

When someone in IE 7 is chatting with us after the first 2 or 3 exchanges keeps getting all of our communication pasted on their chat window again.. last week we had to abandon the chat and contact the visitor by exchanging phone numbers so we can talk to them.

The welcome message is passed 3 or 4 times to the visitor and we get their responses a couple of times.. every so many seconds the entire conversation gets posted back to the visitor's chat window.

This is true for Mac and IE 7 users.

Regards,
Kami
   
Reply With Quote
  (#2) Old
Varun Shoor Offline
Chief Executive Officer
 
Varun Shoor's Avatar
 
Posts: 2,651
Join Date: May 2003
23-01-2007, 08:38 AM

Hi Kami,
This is seriously quite odd, Is it possible for you to email me access information to varun.shoor AT kayako.com so that I can have a look as to why this might be happening?

Regards,

Varun Shoor


Varun Shoor (varun.shoor ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
Reply

Tags
built, latest, mac

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Feb. 9 built: Live chat not working in Mac kami SupportSuite, eSupport and LiveResponse 0 09-02-2007 01:38 PM
Latest CVS failes to install kami Installation & Upgrading 5 04-12-2006 08:59 PM
cPanel/Exim Piping Issues - Resolution Varun Shoor News and Announcements 0 24-01-2006 04:06 AM



Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
Help desk software by Kayako.


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48