Ignored changes to Template Updates - Kayako

jphaynes1966 · **Ignored changes to Template Updates -** 05-06-2008, 11:16 PM

I made some changes to our templates to remove the 'Powered by' at the bottom of the screen. This morning this was working correctly (i.e. the changed template was being displayed on the client site). But now, later in the day site is once again showing the default template (as if someone has restored the original footer template).

Has anyone else run into this? The only difference I can note is I now have someone logged into 'Live Support.'

I have cleared out the cache and forced a hard refresh on the browser side but I am still getting the default template.

Any help or pointers to help much appreciated.

Joe Haynes

supportskins · 05-06-2008, 11:25 PM

This would not happen unless someone did restore the templates. Check if the templates have been reverted to its original format.

Dewak · 06-06-2008, 10:25 PM

I agree with SupportSkins, someone must restored the templates. Also don't forget to purchase the branding-free add-on.

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supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	05-06-2008, 11:25 PM This would not happen unless someone did restore the templates. Check if the templates have been reverted to its original format. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Dewak Offline Member Posts: 153 Join Date: Feb 2008	06-06-2008, 10:25 PM I agree with SupportSkins, someone must restored the templates. Also don't forget to purchase the branding-free add-on. Andres Berdugo Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com