image uploads

russmichaels · **image uploads -** 28-08-2007, 01:07 PM

When creating KB articles, we often need to use images, such as screenshots. Currently this is not possible as there is no image upload option. Staff would need to have FTP access, uploa dimages this way, then insert image into the WYSIWYG editor and link to it. Rather a PITA.

This would all be easier if they had used a better WYSIWYG editor such as FCKeditor or something with built in filemanager.

Don't suppose anyone else has created a mod to deal with this have they ?

craigbrass · 28-08-2007, 01:12 PM

It isn't possible at the moment but should be included in V4 as they are planning to use TinyMCE with an open source image manager included.

**Jamie Edwards** · 28-08-2007, 01:21 PM

I think it is more likely we are going to look to implement our own centralised image management area - that way media can be reused throughout the whole suite.

craigbrass · 28-08-2007, 01:24 PM

Ah, great. That would be a lot better Jamie.

russmichaels · 28-08-2007, 01:35 PM

is this coming anyt time soon? If not I will implement tinyMCE or FCKeditor myself

grahame · 28-08-2007, 01:40 PM

For me one downside of a central image manager is that most of the images would be single use, for example when doing KB articles or ticket replies, with screenshot examples.

It'd be nice to be able to upload this sort of one shot images in one go in a way which gives the file a unique name on the server directory and then inserts the image link into the editor.

craigbrass · 28-08-2007, 01:46 PM

Russ: V4 has no set release date as Kayako do not want to dissapoint. It will simply be ready when it is ready.

**Jamie Edwards** · 28-08-2007, 01:51 PM

Quote:

Originally Posted by russmichaels

is this coming anyt time soon? If not I will implement tinyMCE or FCKeditor myself

I would advise you implement either yourself (bear in mind TinyMCE is already implemented for the WYSIWYG editor areas). Also to confirm there will be no WYSIWYG editor for tickets content.

russmichaels · 12-10-2007, 01:13 PM

ok if tinyMCE is already in use here, can anyone tell me what file I need to edit to change the tinyMCE confihuration and add in a filemanager?

**bear** · 13-10-2007, 03:09 AM

Quote:

Originally Posted by Jamie Edwards

Also to confirm there will be no WYSIWYG editor for tickets content.

Any particular reason?

craigbrass · 13-10-2007, 08:04 AM

Quote:

Originally Posted by bear

Any particular reason?

Because of all the problems that occurred when V2 had it included with clients not getting ticket notifications.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Problem with Image Verification	rusticdog	SupportSuite, eSupport and LiveResponse	1	20-06-2007 11:50 PM
Changing Banner image	Micahsdad	Developers & Code	7	15-06-2006 03:23 AM

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	28-08-2007, 01:12 PM It isn't possible at the moment but should be included in V4 as they are planning to use TinyMCE with an open source image manager included. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	28-08-2007, 01:24 PM Ah, great. That would be a lot better Jamie. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

russmichaels Offline Member Posts: 57 Join Date: Jul 2007 Location: UK	28-08-2007, 01:35 PM is this coming anyt time soon? If not I will implement tinyMCE or FCKeditor myself

grahame Offline New Member Posts: 15 Join Date: Aug 2007 Location: Berkshire, UK	28-08-2007, 01:40 PM For me one downside of a central image manager is that most of the images would be single use, for example when doing KB articles or ticket replies, with screenshot examples. It'd be nice to be able to upload this sort of one shot images in one go in a way which gives the file a unique name on the server directory and then inserts the image link into the editor. Grahame

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	28-08-2007, 01:46 PM Russ: V4 has no set release date as Kayako do not want to dissapoint. It will simply be ready when it is ready. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

russmichaels Offline Member Posts: 57 Join Date: Jul 2007 Location: UK	12-10-2007, 01:13 PM ok if tinyMCE is already in use here, can anyone tell me what file I need to edit to change the tinyMCE confihuration and add in a filemanager?