IMAP delete email message

[Jen]

I'm using IMAP. Every time the cron keeps running every 5 minute, the new email messages are disappear. It doesn't tell me I have new tickets. (But I have set up alert, it's working). I want to keep email messages in my mailbox.

Does IMAP keep message or delete them?

Another question: For alert, is it same as notification? I don't receive autoresponder for new ticket so I set up alert. With alert, I cannot reply that ticket in mail client because the header says From: correct_name <my department email> | Reply to: <my department email> and To: <my alert personal email>

Thanks

[Jen]

Does IMAP keep message or delete them? <-- easy question. You just simply answer yes or no.

So nobody reply?

[lee.black]

i would also like to know if using the imap option to leave a copy of the messages on the servers mailbox so you can read a copy of the emails that kayako has not imported correctly or messed the format up.