Implemting SupportSuite and a custom php / mysql application

[bluecherry]

We are working on a custom application and would like to share the same login / password information from both the application and SupportSuite.

I asked the sales person via livechat and she said they only support some 3rd party applications and no API or any instructions are provided.

If SupportSuite runs on a mysql application couldn't we just throw the required information we gather during our custom application signup at SupportSuite's database?

Has anyone done this?

[eiden]

We are working on a custom application and would like to share the same login / password information from both the application and SupportSuite.

Is the password-sharing for the public frontend or the staff and/or admin part of supportsuite?

[bluecherry]

Originally Posted by eiden

Is the password-sharing for the public frontend or the staff and/or admin part of supportsuite?

Sorry,

It's for the public frontend.

[Racked Hosting]

Originally Posted by bluecherry

Sorry,

It's for the public frontend.

I would suggest you to make a loginshare for Kayako's DB instead.

[bluecherry]

Originally Posted by Racked Hosting

I would suggest you to make a loginshare for Kayako's DB instead.

I can't find any documentation on the loginshare feature. I see that they is currently several modules for various programs. Does anyone have a list of required database fields that have to be filled during user registration? I might just throw the fields at this database during our customers registration

[Racked Hosting]

Well, if I am correct, loginshare is a feature developed by Kayako for famous apps to share the respective app's member database. Now in your case, you will have to make a loginshare for kayako's app. So you'll need to look into the required tables.

After a quick glance, I think you should start with fetching the fields from the table 'swusers'. You can then use other tables using the userid for example, getch the email from 'swuseremails'.

I think the API is in the works but if you are (or have) medium skilled programmer, this should be quite easy.

[NickMPN]

We are about to start doing this as we will be integrating the support suite directly with our web site and customer accounts.

I would suggest you look at one of the other login shares to see how those modules were created and use them as a base. I know that one way or another you will have no choice but to program your own login share script but I believe that is definitely the best way to go. With login share I believe it ignores the users table and uses your LoginShare script to validate them.

[bluecherry]

Originally Posted by NickMPN

We are about to start doing this as we will be integrating the support suite directly with our web site and customer accounts.

I would suggest you look at one of the other login shares to see how those modules were created and use them as a base. I know that one way or another you will have no choice but to program your own login share script but I believe that is definitely the best way to go. With login share I believe it ignores the users table and uses your LoginShare script to validate them.

I was under the impression that all the loginshare modules were zend or ioncube'd (ie - not access to the php code).

If anyone has a code snippet they could send me that would be great

[Racked Hosting]

Originally Posted by bluecherry

I was under the impression that all the loginshare modules were zend or ioncube'd (ie - not access to the php code).

If anyone has a code snippet they could send me that would be great

If you buy a owned license you can get the source and make a loginshare as Nick suggested. My earlier post is with respect to encoded version where only the DB is accessible to make use of.

[bluecherry]

Originally Posted by Racked Hosting

If you buy a owned license you can get the source and make a loginshare as Nick suggested. My earlier post is with respect to encoded version where only the DB is accessible to make use of.

Yea....but we are already over budget as it is and could probably swing the monthly fee but the owned version is a little out of reach for now.....damn boot strap startups

[Racked Hosting]

Originally Posted by bluecherry

Yea....but we are already over budget as it is and could probably swing the monthly fee but the owned version is a little out of reach for now.....damn boot strap startups

Then, go for my solution