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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 138 Join Date: Apr 2006 | Import News Subscribers Crashes -
05-03-2007, 09:17 PM
I tried to import a few hundred email lists into the News subscribers list and got an invalid SQL error... the list was clean, i.e. sorted, unique, one per line, etc. Is there an upper limit to how many email addresses you can import at one time? Is the News feature suitable to handle a mailing list of a few thousand? Thanks, Cliff www.smbtalk.com |
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(#2)
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| Senior Member  Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India |
06-03-2007, 05:37 AM
Can you please let me know the precise MySQL error that you received? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 56 Join Date: Dec 2003 Location: Basel, Switzerland |
17-08-2007, 11:00 AM
I was having the same problem with importing news subscribers. If you look at the bottom of the SQL error, you'll probably see an error for duplicate entry. That was the problem with my list. If an e-mail address was in my list more than once, then it would throw a SQL error. |
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(#4)
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| Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK |
17-08-2007, 11:30 AM
Submit a bug at http://bugs.kayako.com linking to this thread. Icon Headquarters - Its Elixir - Web2Messenger |
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