Import tickets from another system

act1v · **Import tickets from another system -** 09-11-2007, 02:34 PM

I see they have import feature for a few other helpdesks, but is there any import process/documentation for other systems?

We have a in house solution and want to try and move all those tickets over.

Any ideas, thoughts?

TIA,
Act1v

**Jamie Edwards** · 09-11-2007, 02:37 PM

Hi Ac1v,

The best you can do is ask for advice in the Developers forum. Depending on your database schema, it shouldn't be that much of a hard task for a programmer to write an import script.

craigbrass · 09-11-2007, 02:56 PM

Take a look inside /setup/impex/. You just need to take one of those as a base and modify it.

escire · 23-04-2008, 06:42 PM

Prospective user here ... I take it that craigbrass's comment means that the import scripts come with the normal software installation?

craigbrass · 23-04-2008, 07:12 PM

http://www.craigbrass.net/personal/i...408-201225.jpg is the list of import scripts that come with Kayako. You can use these to develop your own if what you want to import from is not listed.

escire · 29-04-2008, 04:17 PM

One more random question: Do the import scripts have a way to import our existing user catalog, so none of our existing users need to go through the registration process? We'd like this to be as seamless for our existing users as it can be...

Thanks in advance

craigbrass · 29-04-2008, 04:22 PM

Correct.

jnet · 29-04-2008, 05:40 PM

I need to import all tickets from whmcs

very important please tell me how

craigbrass · 29-04-2008, 07:56 PM

You would need to create an impex script (see /setup/impex/) as one currently does not exist.

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act1v Offline Member Posts: 30 Join Date: Nov 2007	Import tickets from another system - 09-11-2007, 02:34 PM I see they have import feature for a few other helpdesks, but is there any import process/documentation for other systems? We have a in house solution and want to try and move all those tickets over. Any ideas, thoughts? TIA, Act1v

craigbrass Offline Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK	09-11-2007, 02:56 PM Take a look inside /setup/impex/. You just need to take one of those as a base and modify it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

escire Offline New Member Posts: 7 Join Date: Apr 2008	23-04-2008, 06:42 PM Prospective user here ... I take it that craigbrass's comment means that the import scripts come with the normal software installation?

craigbrass Offline Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK	23-04-2008, 07:12 PM http://www.craigbrass.net/personal/i...408-201225.jpg is the list of import scripts that come with Kayako. You can use these to develop your own if what you want to import from is not listed. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

escire Offline New Member Posts: 7 Join Date: Apr 2008	29-04-2008, 04:17 PM One more random question: Do the import scripts have a way to import our existing user catalog, so none of our existing users need to go through the registration process? We'd like this to be as seamless for our existing users as it can be... Thanks in advance

craigbrass Offline Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK	29-04-2008, 04:22 PM Correct. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jnet Offline Member Posts: 526 Join Date: Mar 2008	29-04-2008, 05:40 PM I need to import all tickets from whmcs very important please tell me how

craigbrass Offline Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK	29-04-2008, 07:56 PM You would need to create an impex script (see /setup/impex/) as one currently does not exist. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger