Important: Issue with the parser.lock file not expiring - temporary fix here

[Jamie Edwards]

Unfortunately we have been unable to provide a path file due to a number of added dependencies in what will be a major update (build 3.30.00) to SupportSuite, eSupport and LiveResponse.

While we work on a path file, the following solution will resolve the non-expiry problem:

Append the following to the end of the parser cron URL you call in order to trigging e-mail fetching:

&deletelockfile=1

So, if you usually call the following:

http://support.123456789.com/cron/index.php?_t=parser

Your new parser trigger URL should look like:

http://support.123456789.com/cron/index.php?_t=parser&deletelockfile=1

This will ensure the parser file is removed on every execution of your mail fetching cron task.