Including ticket history in auto close emails

[sdesort]

I am running 3.10.02 stable.

I would like to include the ticket history in the auto-close emails. Customers often forget what the details of their ticket were about, even though they do see the ticket subject in the auto-close email. So I would like to include the complete ticket history.

I have looked at the template email_staffreply, which does currently send the entire ticket thread in staff replies. I found this code:

<{$language[tickethistory]}>
===================
<{foreach key=key value=post from=$postlist}>
<{if $post[ticketpostid] != $ticket[lastpostid]}>
<{$post[fullname]}> (<{if $post[creator] == "staff"}><{$language[thstaff]}><{elseif $post[creator] == "thirdparty"}><{$language[ththirdparty]}><{elseif $post[creator] == "recipient"}><{$language[threcipient]}><{else}><{$language[thclient]}><{/if}>) <{$language[thpostedon]}> <{$post[date]}>

===============================================================
<{$post[contentstext]}>

<{if $ticket[hasattachments] == "1" && $post[attachmentcount] > 0}>
<{foreach key=attachkey value=attachment from=$post[attachments]}>
<{$attachment[filename]}> (<{$attachment[attachmentsize]}>)
<{/foreach}>
<{/if}>

<{/if}>
<{/foreach}>

Is this the correct code to insert in the template email_autoclose?

Thanks,

Scot

[bmartindcs]

Bump

[supportskins]

That is the precise code but I do not think it may work as email templates are configured to accept certain codes in certain templates. Yet give it a try, it may work.

[Matthew]

I sure would like to be able to do this. I also tried the $postlist variable, but it doesn't seem to work.

Scot, did you ever find a solution for this?

[netaddict]

Maybe this should be a feature request for Version 4?

[Matthew]

If I'm not mistaken, this will get the $postlist variable into the autoclose templates.

In \modules\tickets\cron_autoclose.php, locate the following code around line 107:

PHP Code:

$template->loadLanguageSection("ticketemails", TEMPLATE_DB);
$_ticketobj->loadTemplateVariables(); 


Insert right after it:

PHP Code:

            // Mod to assign $postlist to auto-close (matthew@xentana.com)
            if ($_SWIFT["settings"]["t_postlist"] == 1 || $_SWIFT["settings"]["t_enhistory"] == 1)
            {
                require_once ("./modules/tickets/functions_ticketmain.php");
                $postObj = new TicketMain($val["ticketid"], false, LOG_SYSTEM);
                $template->assign("postlist", $postObj->getTicketPosts(false, false, $_SWIFT["settings"]["t_postorder"], true, true));
            }
            // End Mod 


Completely untested at the moment.

[Matthew]

I did test this, corrected a few errors and updated the original post.

It works!