Incoming emails have invalid CC - Kayako

sws · **Incoming emails have invalid CC -** 04-10-2006, 11:13 AM

All emails now received into the Kayako Ticket system
have a CC atached

I have tested from various emails into kayako without adding ANY CC's
however when clicking reply in the ticket window theres a CC which is invalid

i.e

email into kayako from company@domain.co.uk , to support@mywebsite.co.uk

When clicking reply the tickets reply address is correct to company@domain.co.uk however there is a CC user such as

12-support@mywebsite.co.uk which obviously results in an email error message being returned into the board and re-opening the ticket.

Any suggestions on this ? Just updated to Kayako 3.04.00 Stable
Please.. its driving me insane !

***Varun Shoor*** · 04-10-2006, 11:22 AM

Hi,
Can you please enable debug reports as described at: http://support.kayako.net/index.php?...barticleid=111

and forward the report to me at varun.shoor AT kayako.com?

Thanks.

Regards,

Varun Shoor

sws · 04-10-2006, 11:41 AM

Hi Varun

Thats done for you...

Regards

Steve

sws · 04-10-2006, 12:57 PM

Reported problem at 11:13 and fixed by 12:55

I would say support is excellent !
Along with Kayako being excellent.

Thanks Varun... your a star

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sws Offline Member Posts: 42 Join Date: Aug 2006	04-10-2006, 11:41 AM Hi Varun Thats done for you... Regards Steve

sws Offline Member Posts: 42 Join Date: Aug 2006	04-10-2006, 12:57 PM Reported problem at 11:13 and fixed by 12:55 I would say support is excellent ! Along with Kayako being excellent. Thanks Varun... your a star