insert knowledgebase artikle in reply, format list - Kayako

f0rd42 · **insert knowledgebase artikle in reply, format list -** 10-03-2006, 08:52 AM

Hi

whenever I insert a predefined reply or an knowledgebase artikel into a ticket, the format of that e.g. kowledgebase article is completely gone making it impossible for the customer to read.

Is this becasue of HTML / WYSIWYG Editor in the KB Article?

Andre

***Varun Shoor*** · 13-03-2006, 04:24 PM

Yes, It is because of that.

Regards,

Varun Shoor

Blackcrow · 14-03-2006, 04:18 PM

Any solution to this "problem"? Something to change in the settings?

f0rd42 · 15-03-2006, 12:59 PM

yes, good question.
Why is there a WYSIWYG Edit if you the can't use the articles in a ticket reply?

Andre

Salman · 08-02-2007, 07:27 PM

Is this going to be possible in the near future?

richm · 19-05-2007, 04:53 PM

We've put a lot of work into kb articles and since the formatting is getting trashed when inserted as a pre-defined reply, we are getting a lot of negative feedback.

Is this going to be resolved anytime soon?

http://bugs.kayako.com/index.php?cmd=view&id=43

Thanks,

Rich

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f0rd42 Offline Member Posts: 45 Join Date: Feb 2006	insert knowledgebase artikle in reply, format list - 10-03-2006, 08:52 AM Hi whenever I insert a predefined reply or an knowledgebase artikel into a ticket, the format of that e.g. kowledgebase article is completely gone making it impossible for the customer to read. Is this becasue of HTML / WYSIWYG Editor in the KB Article? Andre

*Varun Shoor* Offline Chief Executive Officer Posts: 2,651 Join Date: May 2003	13-03-2006, 04:24 PM Yes, It is because of that. Regards, Varun Shoor Varun Shoor (varun.shoor ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

Blackcrow Offline New Member Posts: 1 Join Date: Feb 2006 Location: The Netherlands	14-03-2006, 04:18 PM Any solution to this "problem"? Something to change in the settings?

f0rd42 Offline Member Posts: 45 Join Date: Feb 2006	15-03-2006, 12:59 PM yes, good question. Why is there a WYSIWYG Edit if you the can't use the articles in a ticket reply? Andre

Salman Offline Member Posts: 117 Join Date: May 2004	08-02-2007, 07:27 PM Is this going to be possible in the near future?