Insert New Phrase

[dweyer]

Hi There,

I have create a new phrase called disclaimer. I now want to include this as the bottom of the auto response email. I have edited the last few lines of the email_autoresponder template as follows:

<{/if}>
<{$language[arfooter]}>
<{$settings[general_companyname]}><{if $queuesignature != ""}>
<{$queuesignature}>
<BR>
<{$language[disclaimer]}><{/if}><{/if}>

and also further up:

<{/if}>
<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}><BR>
<{$language[disclaimer]}>,

but nothings appears in the auto response email. I cant seem to find documentation on how to use new phrases in templates anywhere. Anyone able to ffer some pointers?

Dill

[dweyer]

Anyone know if this sort if thing is covered in any manuals?

[Siora]

Did you rebuild your cache after making the changes? If not, clear your cache folder and give it a shot.

[supportskins]

Only selective phrases work in email templates. I suggest you hard code the disclaimer part.