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bronco_gordie Offline
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Insert staff does not add new staff member - 27-03-2008, 01:56 AM

When I insert my new staff member, he does not show up on the list of staff.

Is there a setting that specifies the number of staff you have in your company? Otherwise, I am at a loss as to why it does not let me "insert staff".

I am using 3.11.00 - have just noticed the new version 3.20.02 and will upgrade to it asap.

Thanks

Gordon
   
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supportskins Offline
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27-03-2008, 06:52 AM

Open your MySQL config file - my.cnf and set:

sql-mode = ""

Once that is done, restart your MySQL server and it should fix the issue.



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