integrate with whmcs - cannot receive new order information

gate2vn

after integrating with whmcs, when customers place new orders, admin accounts don't receive information anymore. Just default email in whmcs can receive it.

Can anyone confirm this please?
Thank you.

craigbrass · 17-03-2008, 09:04 AM

That is a WHMCS problem. You should contact them about this.

gate2vn · 18-03-2008, 01:54 AM

It's working fine before the integration. Meanwhile I am waiting for Raghav fixing my Support Suite bug, is there anyone else facing to this?

kread · 18-03-2008, 02:13 AM

Quote:

Originally Posted by gate2vn

It's working fine before the integration. Meanwhile I am waiting for Raghav fixing my Support Suite bug, is there anyone else facing to this?

Hi,

I am not sure if it is related to Kayako or the resent release, but we experienced the same problem. We have been using SMTP; after many hours of Troubleshooting with Matt and his Team; we changed to phpMail and it is now working.

Good Luck

Keith

craigbrass · 18-03-2008, 09:17 AM

Even if it is doing that after integration, point is it is a WHMCS feature that is broken so it is code on their side at fault. You will need to contact them regarding this.

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craigbrass Offline Senior Member Posts: 5,551 Join Date: Jun 2005 Location: Cumbria, UK	17-03-2008, 09:04 AM That is a WHMCS problem. You should contact them about this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

gate2vn Offline Member Posts: 54 Join Date: Jun 2005 Location: 3inetworks.net	18-03-2008, 01:54 AM It's working fine before the integration. Meanwhile I am waiting for Raghav fixing my Support Suite bug, is there anyone else facing to this? www.gate2vn.net Managed hosting solutions on multiple datacenters DirectAdmin hosting \| Helm hosting \| Xen-VPS \| Managed servers

craigbrass Offline Senior Member Posts: 5,551 Join Date: Jun 2005 Location: Cumbria, UK	18-03-2008, 09:17 AM Even if it is doing that after integration, point is it is a WHMCS feature that is broken so it is code on their side at fault. You will need to contact them regarding this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger