International chars and mail handling.

[mattias]

Hi,

I'm from Sweden so I need for the supportsuite to handle the letters åäö. I have read quite alot about how to get this working, but have'nt managed to get full functionality.

First I used the english languagepack and made sure the system used ISO-8859-1 everywhere (system, sendmail, supportsuite) and almost got it to work. But then I found the swedish languagepack and installed it. It was written in UTF-8 so I had to start over, tried changing everything to UTF-8, but somewhere it was still wrong, because I could never get åäö to work the same way in the languagepack as in the incoming emails. If it worked in one of them it did'nt in the other.

A quite drastic matter one can think, but I sat down and edited the languagepack to be ISO-8859-1 instead (changed all the å ä ö I could find). And now I'm quite close to getting it to work, only one little glitch left.

If I send a mail to the supportbox the mail is handled correctly in every way except one. If any word in the subject of the mail has å, ä or ö in the beginning the preceding blank spaces are removed.

So a mail with subject:
säkerhetsåtgärder är nödvändiga
will get its subject parsed into:
säkerhetsåtgärderär nödvändiga

Where is the subject parsed? How can this be possible? If the coding is wrong, should'nt å ä ö "eat" any preceding char, not only blank ones?

[Jamie Edwards]

Hi Mattias,

There is a bug in the parsing of e-mail headers such as subject, from name etc. that we are aware of - I will keep you updated as to when it is fixed (it is a top priority).

[supportskins]

Also have you tried editing the charset in en-us.php file found in the locale/en-us directory of the software?

[SoFiMaN]

Hello,

Yes, the same thing happen with Arabic language and I have a ticket with this issue that should be solved ASAP as Mahesh said.

[Jamie Edwards]

Hi there,

All encoding bugs we know of up to now have been rectified.