Invalid argument supplied for foreach() ... functions_ticketsui.php on line 840

Solvent LLC

I get this error at the top of my Ticket manager screen sometimes:
Warning: Invalid argument supplied for foreach() in /home/solvellc/public_html/help/modules/tickets/functions_ticketsui.php on line 840

anyone know why this is happening??
it happens erratically... from time to time I get it (usually after deleting the contents of the /cache directory in my kayako folder) and then I can always "clear up" this problem by just clicking on a ticket and then clicking back to the main dashboard page.

Anyone know what it is, or If it can be fixed?
i'm running 3.11.00 STABLE

thanks

craigbrass · 02-08-2007, 08:14 AM

Did you run the upgrade tool after you uploaded the latest files?

Chris Boulton · 02-08-2007, 10:08 AM

Hi,

Can you open up /modules/tickets/functions_ticketsui.php

Find:

Code:

		if (count($_customfieldvalues))

Replace with:

Code:

		if (count($_customfieldvalues[$record["ticketid"]]))

Should work fine then - you can report it as a bug to Kayako too if you wish - description would be along the lines of tickets without custom fields assigned whilst there are some that do have assigned custom fields cause an error.

Solvent LLC · 03:57 PM

Wow, thanks. I will certainly report this bug! I applied your patch, So far so good.....

edit: ok I have submitted it to bugs.kayako.com as #225

craigbrass · 02-08-2007, 06:38 PM

Gotta love some of the coders on here who really do go out of their way to help people. Nice job Chris!

**Jamie Edwards** · 02-08-2007, 06:53 PM

Thanks for posting that, Chris

jnet · 29-03-2008, 05:15 PM

I do not have this

if (count($_customfieldvalues))
in my file and I am using the latest but I still get errors

supportskins · 29-03-2008, 06:14 PM

Make the staff user you are accessing the helpdesk with is assigned to atleast 1 department and more so to the department in which the ticket is assigned to.

jnet · 29-03-2008, 06:53 PM

I removed the staff
even me as admin when I try to go to staff area I get the same error

supportskins · 30-03-2008, 10:07 AM

Can you please post a screenshot of the admin user details which you can find under:
Admin CP > Staff > Manage Staff > admin > Edit

iczeh · 31-08-2008, 01:59 PM

We just upgraded from 3.20 to 3.30.02 and we have the same error. When we upgraded we had mysql 5.0 php 5.2. After failure we downgraded to mysql4.11 -> no success. Then downgrade to php4 -> no success, then downgrade to eSupport 3.20 (restoring the database from backup before upgrade), we have the same result. What could be the problem?

supportskins · 01-09-2008, 10:20 AM

Can you please post a screenshot of the admin user details which you can find under:
Admin CP > Staff > Manage Staff > admin > Edit

iczeh · 02-09-2008, 01:17 PM

I attached the screenshot. This is the setting of the previous working version which shouldn't have change during the upgrade.
Following this thread I checked this setting also during troubleshoot, and it was the same

supportskins · 02-09-2008, 01:32 PM

The ticket you are accessing, in which department does it exist?

iczeh · 02-09-2008, 01:43 PM

Those are in another department which is also attached to the user (double checked)

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Kayako Bug Tracker - Viewing Bug #225 - Invalid argument supplied for foreach() ... functions_ticketsui.php on line 840	This thread	Refback	16-12-2007 02:45 AM

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craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	02-08-2007, 08:14 AM Did you run the upgrade tool after you uploaded the latest files? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Solvent LLC Offline Member Posts: 59 Join Date: Jul 2007	02-08-2007, 03:53 PM Wow, thanks. I will certainly report this bug! I applied your patch, So far so good..... edit: ok I have submitted it to bugs.kayako.com as #225 Last edited by Solvent LLC; 02-08-2007 at 03:57 PM.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	02-08-2007, 06:38 PM Gotta love some of the coders on here who really do go out of their way to help people. Nice job Chris! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jnet Offline Member Posts: 511 Join Date: Mar 2008	29-03-2008, 05:15 PM I do not have this if (count($_customfieldvalues)) in my file and I am using the latest but I still get errors

jnet Offline Member Posts: 511 Join Date: Mar 2008	29-03-2008, 06:53 PM I removed the staff even me as admin when I try to go to staff area I get the same error

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	30-03-2008, 10:07 AM Can you please post a screenshot of the admin user details which you can find under: Admin CP > Staff > Manage Staff > admin > Edit Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

iczeh Offline New Member Posts: 8 Join Date: May 2008	31-08-2008, 01:59 PM We just upgraded from 3.20 to 3.30.02 and we have the same error. When we upgraded we had mysql 5.0 php 5.2. After failure we downgraded to mysql4.11 -> no success. Then downgrade to php4 -> no success, then downgrade to eSupport 3.20 (restoring the database from backup before upgrade), we have the same result. What could be the problem?

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	01-09-2008, 10:20 AM Can you please post a screenshot of the admin user details which you can find under: Admin CP > Staff > Manage Staff > admin > Edit Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	02-09-2008, 01:32 PM The ticket you are accessing, in which department does it exist? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

iczeh Offline New Member Posts: 8 Join Date: May 2008	02-09-2008, 01:43 PM Those are in another department which is also attached to the user (double checked)