ioncube_loader_lin_4.3.so

[LanQuest]

I have been using Kayako's Support Suite for a while now and noticed that I am getting the following error very often.

This was working just fine last month.

When someone emails support@lanquest-it.net. A ticket is created (as normal). But after about 10 mins. I get another email with this message.

-----------------------------------------

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/###/####/public_html/support/cli/index.php
generated by support@lanquest-it.net

The following text was generated during the delivery attempt:

------ pipe to |/###/####/public_html/support/cli/index.php
generated by support@lanquest-it.net ------

Failed loading /usr/###/####/###/###/ioncube/ioncube_loader_lin_4.3.so: /usr/###/####/###/###/ioncube/ioncube_loader_lin_4.3.so: cannot open shared object file: No such file or directory

Any ideas on how to resolve this?..

[Varun Shoor]

Hi,
Please make sure you have an ionCube loader installed under /usr/###/####/###/###/ioncube/ioncube_loader_lin_4.3.so. If not, please remove the corresponding entry from your php.ini file.

Regards,

Varun Shoor