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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 574 Join Date: Mar 2008 | IP of staff -
17-06-2008, 02:04 PM
when a staff answers from kayako support software will his personal IP show in the receiver's email? |
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(#2)
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| Operations Manager  Posts: 5,664 Join Date: Jan 2006 Location: United Kingdom |
17-06-2008, 02:26 PM
No, it won't - only the IP address of the server that sends the e-mail will be recorded in the e-mail headers. -------------------------------------------------------------------
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(#3)
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| Member Posts: 574 Join Date: Mar 2008 |
17-06-2008, 03:07 PM
thanks!  |
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