IRS not working on v3.10.02

[Eden]

Hi,

I have been playing with v3.10 both stable and CVS and found that IRS on client ticket submission does not work.

It appears to make the search:

GET /kayako/index.php?_m=knowledgebase&_a=irsfetch&randno=25&q uery=voicemail%20garballed

But no results are returned to the page.

In the Staff CP, doing a search does return results.

This is a straight install of Support Suite with no customisations or skins.

Anyone else had this issue?

[supportskins]

Straight out of the Kayako KB:
The IRS feature of uses the MySQL Full Text Search. This has certain restrictions most of which are highlighted below:

1) The word to be searched should be atleast 3 characters in length
2) It should not be common (Say appearing over 80% of pages)
3) It should appear in atleast 3 records, in your case it might not be working due to less amount of knowledgebase articles
4) Common words like the,in,are etc. are ignored

[Eden]

Hi,

Thanks for you response, I already found that KB entry; and have created around 20 KB articles with a variety of search words. Any entry with word voicemail in it should technically appear from my understanding of how it works.

I tried it on a demo of Support Suite and it seemed to work there. I did have this working on a previous version. Do you have the same issue with this version?

If you dont I'll wipe my database and reinstall from scratch and see if that helps.

[supportskins]

Currently we use v3.10.02 for our development purpose and it seems to work fine for us. We have had no such issues.

[Eden]

Thanks for update. I am going to do a completely clean install and see if that fixes it.