irs search results - articles with special characters

[jomey]

Hi there,

I haven an issue concerning the irs search.
In our knowledgebase we have articles in three languages: Enlgish, German and French.

If I use the regular search, all articles are found (including the ones with special language characters e.g. ä, é)

Now if a customer puts a word in his ticket containing one of these special characters no article is found.
Do I have a bug or misconfiguration of my character set here?

Thanks everybody!

[John Haugeland]

I believe you have rediscovered Bug 613. 613 is fixed in the developers' repository. I would appreciate it if you would check the bug and verify that this is what you're experiencing, just for the sake of thoroughness.

Kayako Bug Tracker - Viewing Issue #613 - IRS

Thank you.

[jomey]

Yes, I think this bugfix could resolve my issue

Thanks

[John Haugeland]

Good. Unfortunately the fix for this defect is complex and touches many files; a hybrid patch is not realistic. However, come 3.30.00 stable, this *should* be fixed.

If it isn't fixed for you in 3.30.00, please open a trouble ticket and ask for me directly, and in the ticket, leave a link to this forum post.

Thank you for your patience.