IRS on tickets generated by emails - Kayako

Viscott · **IRS on tickets generated by emails -** 08-12-2005, 08:32 PM

In 2.X if a client/customer sent an email to the help desk via an email instead of the "Front-end" if their message contained KB keywords that would trigger a KB article, those suggestions would be included in the auto-responder.

Is it available for 3.00.28? Am I missing something. I was under the impression that it was going to be added back in once we got close to going gold. And it appears that 3.00.28 isn't just yet GOLD.

neil.boreland@e · **We are also waiting for this -** 14-01-2006, 01:48 PM

One of the reasons for purchasing the product in the first place so was that we could automatically respond to emails with the IRS system - when is this going to be "added back in"

sicorican · 03-02-2006, 07:24 PM

Bump...

Any ideas on this? I'm still not seeing the IRS working, and I've submitted tickets both from our support site and by email... Neither is working.

Mortfiles.se · 03-02-2006, 08:01 PM

Hmmm...I cant find a setting for this...

jaga · 04-02-2006, 01:13 AM

I would also like this feature, but I do *not* think it is available in the current release.

travisperkins · 04-02-2006, 02:38 AM

I have sent a support request regarding this issue as it is advertized as being present and I have seen it working with Kayako's own support system. However, as usual, nearly a week later and no response.

Neon · 15-12-2006, 10:08 AM

Anyone has an answer about this issue?

ps2 · 07-01-2007, 03:55 PM

Any update on this? This sounds like a GREAT feature!

supportskins · 07-01-2007, 04:48 PM

This feature was available in v2 but has been removed in v3.

ps2 · 07-01-2007, 05:33 PM

Looking at the templates, it looks like this would be a relatively easy addition. All you need is an optional hook in the e-mail options (or parser options) to generate the $irsitems.... Is this something that can be modified with the source code that is available or is it burried in the other 1%?

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neil.boreland@e Offline New Member Posts: 1 Join Date: Sep 2005	We are also waiting for this - 14-01-2006, 01:48 PM One of the reasons for purchasing the product in the first place so was that we could automatically respond to emails with the IRS system - when is this going to be "added back in"

sicorican Offline New Member Posts: 4 Join Date: Sep 2005 Location: Lebanon, TN	03-02-2006, 07:24 PM Bump... Any ideas on this? I'm still not seeing the IRS working, and I've submitted tickets both from our support site and by email... Neither is working.

Mortfiles.se Offline New Member Posts: 24 Join Date: Nov 2005 Location: Falun, Sweden	03-02-2006, 08:01 PM Hmmm...I cant find a setting for this... Mortfiles.se - Svenskt Webbhotell med amerikanska priser. Webbdesign/Forum design

jaga Offline New Member Posts: 12 Join Date: Nov 2005	04-02-2006, 01:13 AM I would also like this feature, but I do not think it is available in the current release.

travisperkins Offline New Member Posts: 2 Join Date: Jan 2006	04-02-2006, 02:38 AM I have sent a support request regarding this issue as it is advertized as being present and I have seen it working with Kayako's own support system. However, as usual, nearly a week later and no response.

Neon Offline New Member Posts: 3 Join Date: Oct 2006	15-12-2006, 10:08 AM Anyone has an answer about this issue?

ps2 Offline New Member Posts: 11 Join Date: Jan 2007	07-01-2007, 03:55 PM Any update on this? This sounds like a GREAT feature!

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	07-01-2007, 04:48 PM This feature was available in v2 but has been removed in v3. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

ps2 Offline New Member Posts: 11 Join Date: Jan 2007	07-01-2007, 05:33 PM Looking at the templates, it looks like this would be a relatively easy addition. All you need is an optional hook in the e-mail options (or parser options) to generate the $irsitems.... Is this something that can be modified with the source code that is available or is it burried in the other 1%?