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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 141 Join Date: Oct 2007 | Issue with adding notes and multiple escalations? -
15-04-2008, 12:31 AM
Dear All, I am just wondering if this is normal or if its a bug? On a single ticket if multiple escalations have been made and notes have been added it will not display the ticket notes? Please see screen shot... There is defiantly one note added on that ticket as displayed on the audit log and also the initial ticket grid |
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(#2)
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| Member  Posts: 159 Join Date: Feb 2008 |
15-04-2008, 01:42 PM
I have multiple tickets that have 4 or 5 escalations and they still can record notes. Check you database to see if they are being recorded? |
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| escalations, notes |
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