Issue with Departments and Live Response.

[RJS]

We're getting ready to go live with our Kayako Support Suite Install here, and we noticed one thing with the reporting as to if a department is available for live chat or not.

1) Department/Team is listed as having access to the ticket.

-- Customer's get the online graphic and can click on it.
-- It brings up the window that asks them to choose the department and the other information to chat.
-- All departments are listed as offline, but the window states that they can chat.

2) Individual is redone so that their individual permissions include that chat queue/department

-- All functions are normal and departments show as online/available in the selection window for the customer.

Hi

Did you find a fix for this? This has started happening for us today.

infact i just managed to fix it, i used staff departments, this normally always works. Changing it back to manually assigning departments by staff fixed it.

[ehoffman]

yeah, this happened to us just recently. A nice bug. Everyone is back to manual settings, and it all works.

[handsonweb]

struggled with this also. I actaully didn't notice this until today when a customer contacted us on this... who knows how long it's been showing as OFFLINE even though we still get chats etc.

Oh well - waiting on new version