Its something I miss - Kayako

mysitesonline · **Its something I miss -** 02-08-2007, 12:06 PM

Hello,

One thing I miss from supporsuite that was in esupport v2 is the ability to send customized e-mail autoreplies per department.

Lets say for example we had the sales and customer service department, they could have different e-mail autoresponses when customers submitted a ticket.

Could that be something thats added back? I just feel having a generic autoreply for each department a little hard as we like to give our customers specific details on a department etc.

craigbrass · 02-08-2007, 12:38 PM

Just so you know, it wasn't taken out, its just that V3 is a total rewrite and it wasn't added back in.

I suggest you post it in feature requests -> http://forums.kayako.com/f63/ and it will get considered for V4.

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craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	02-08-2007, 12:38 PM Just so you know, it wasn't taken out, its just that V3 is a total rewrite and it wasn't added back in. I suggest you post it in feature requests -> http://forums.kayako.com/f63/ and it will get considered for V4. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger