Japanese Language Support

goldnboy · **Japanese Language Support -** 03-08-2006, 02:04 AM

Hi All,

I'm currently using the trial and trying to test to see if Japanese language support works in Kayako.

I sent an email to Kayako in Japanese and while the ticket subject came garbled, the body was readable.

Next when I replied from inside Kayako this time both the subject and body were garbled to the outgoing end user email.

Where are the settings that I can change to support Japanese characters in incoming and outgoing email?

Thanks in advance!

goldnboy · 06:39 PM

Here's some additional info from my testing. The auto-responder is correctly sending out Japanese characters, but when responding from the ticket the user still get garbled characters.

Character sets that I tried include the default UTF-8 and iso-2022-jp.

Thanks!

User Name · 06-08-2006, 04:02 AM

There are some modifications that you need to make. PM me. I'm not sure I'm allowed to post source code on the forums.

goldnboy · 07-08-2006, 05:23 AM

Quote:

Originally Posted by User Name

There are some modifications that you need to make. PM me. I'm not sure I'm allowed to post source code on the forums.

PM sent! Thanks for the reply!

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goldnboy Offline New Member Posts: 3 Join Date: Aug 2006	03-08-2006, 02:27 AM Here's some additional info from my testing. The auto-responder is correctly sending out Japanese characters, but when responding from the ticket the user still get garbled characters. Character sets that I tried include the default UTF-8 and iso-2022-jp. Thanks! Last edited by goldnboy : 03-08-2006 at 06:39 PM.

User Name Offline Member Posts: 116 Join Date: May 2005	06-08-2006, 04:02 AM There are some modifications that you need to make. PM me. I'm not sure I'm allowed to post source code on the forums.