kayako makes me confused

[Lcosta]

hello!

i am very pacient person I normaly don´t complain i am a easy going person that understands that some time things can not go as we wanna, in that case i give all the time (allmost) to the support deal with things

BUT; BUT this is far to much


well i post reopen a ticket on the 2 /09 /2006 in order to pay and update my v2 kayako licence.


as per been told i didn´t replay at all more on ticket as Varun ask us to do

2 dauys ago i shoot another ticket ask to sales to look at the old ticket (because i have the filling that is more a sales question rather support)

The answer person probaly never read my questions (probaly no access to ticket) BUt told me that we would ask soime one to overlook the ticket and answer it

3 more days and i went to the Varum procedure

mail him and the Team in order to tghe issue been sorted as Per is Post

Originally Posted by Varun Shoor

) Additionally, Before posting on forums please email the respective teams at the following addresses. If however your issue continues to be overlooked after a period of 2 business days you can post on the forums or email me directly at varun AT kayako.com

Sales: team.sales [at] kayako [dot] com
Support: team.support [at] kayako [dot] com
Services Team (Piping, Setup, Upgrade issues): team.services [at] kayako [dot] com
Billing: We are organizing our staff a bit and do not have a dedicated team to handle the billing part yet, expect an update on this within two weeks

NOw afetr 10 seconds send the mails i recieve this answer

Hi. This is the qmail-send program at firecrown.kayako.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<team.support@kayako.com>:
This address no longer accepts mail.

<varum@kayako.com>:
This address no longer accepts mail.

Question

should i be Upseted?
should i think they are professionals ?
should i think upgrade the licence ?
should i loose time ?

Please kayako (all the manegement team) STOP think a while you are where to make money (if possible loads of it) SO in order of that the support must be the BEST you sell probaly one of the most complete support solutions so as that you muust have a good suport to make it as same level as the program if YOU wanna PPL believe they spend there money in a good thing other way the start think that kayako is a group of kids that don´t even know how to organisated.

I think i am Upset BUT i shouyld be with a reason to be upset no?

[Lcosta]

I would like get some feed back

AM I over react? AM i not right ? is this normal?

(some tiems i start think i am wrong)

[Digital Mayhem]

the reason your email was probably returned is because kayako has stopped email.. Now you must open support tickets via members.kayako.net "Get Support" tab... You must have a Active License and Active Support/Upgrade Subscription... They did this change because they were getting tons of support issues on hack/pirated licenses would would delay tickets being worked on for actual paying customres...

[Neil-UKWSD]

As for the email bounce from Varuns email address if what you have in your post above was cut from the bounced email you made a typo in his email address whcih explains why that bounced.

I've emaield him today and know he got that emails.

[netFusion]

Originally Posted by XeSolutions

You must have a Active License and Active Support/Upgrade Subscription... They did this change because they ...

That's going to make it tough for people trying to get help buying new licenses or renewing thier expired licenses.

Wow! Varun just posted those new "team" email addresses we were supposed to use seven days ago... They sure didn't last long!

[Neil-UKWSD]

Hi,

Only the support side is limited to users with active support, it is still possibe to log a ticket with sales and billing from the Kayako website.

[Lcosta]

Originally Posted by Neil-UKWSD

As for the email bounce from Varuns email address if what you have in your post above was cut from the bounced email you made a typo in his email address whcih explains why that bounced.

I've emaield him today and know he got that emails.

errrr

varum at kayako.com No spaces and the proper thing @
where did i misstiped


anyway the toicket is still waiting for a simple answer

how much do i need pay.....


LUis

[Lcosta]

Originally Posted by XeSolutions

the reason your email was probably returned is because kayako has stopped email.. Now you must open support tickets via members.kayako.net "Get Support" tab... You must have a Active License and Active Support/Upgrade Subscription... They did this change because they were getting tons of support issues on hack/pirated licenses would would delay tickets being worked on for actual paying customres...

probaly you didn´t read propely My post


I Open a ticket i am waiting for the Ticket be Replay, I open a second ask why 1st is not anwser Been told would be answer short on the second I answer that 2 day more pass away, been told is on a manager.

come to foruns Sow a STCK pst from varum HERE So i dicided SENd a mail as per is request.

If they stop mail they shopuld delete that STICK post
BUT no the stick post varum stats that support@ is the one that is been disable. not all the mails

can you now understand now ???

[Neil-UKWSD]

Originally Posted by Lcosta

errrr

varum at kayako.com No spaces and the proper thing @
where did i misstiped


anyway the toicket is still waiting for a simple answer

how much do i need pay.....


LUis

Hi,

It's varun not varum.

What is your Ticket ID and I will ask Varun to take a look.

[Lcosta]

Originally Posted by Neil-UKWSD

Hi,

It's varun not varum.

What is your Ticket ID and I will ask Varun to take a look.

glup ups

i tought i made copy past

but even so the team mail isn´t working
ticket is. UGC-458977

Thanks

[Neil-UKWSD]

Hi,

I have asked Varun to take a look at your ticket, I have also told him the team email address is not working (it should be, but I can confirm it is not).