Kayako Server - Kayako

wepouar · **Kayako Server -** 07-02-2007, 04:56 PM

Bonjour;
je suis étudiant en fin d'étude. Mon travail de fin d'étude tourne au tour de l'intégration de KAYAKO au sein d'une PME. J'aimerai savoir quelle configuration minimale en Hardware j'aurai besoin afin de constituer mon serveur Kayako?

Merci
======================
Hi,
I'm student who like to know about minimal configuration in term of hardware, in order to support my Kayako's Server ?

many Thanks

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eiden · 07-02-2007, 06:47 PM

Well, that depends on how much traffic you are expecting.

wepouar · **Thanks Eiden -** 08-02-2007, 06:44 PM

I have to build an help desk solution for an IT Service Provider. They want to record and analyse how efficient is their CRM and handle stuff like Trouble Tickets, SLA ect. So I expect a lot of traffic.

eiden · 08-02-2007, 11:39 PM

We have around 1000 visitors each day, and 12 000 tickets each year. We run on a dual xeon 2.4 ghz 2 gb ram.

I'm not sure what the minimun specfication for the server has to be, but it's better to more "power" that you need

wepouar · 09-02-2007, 08:48 PM

thanks, for your reply... I will try to discuss that with my tutors. They will buy SupportSuite, SyncWork and InstaAlert Pro to build their CRM solution.
I will also want to know how those component work and if it's possible to extend their functionallities ? As a student, how to explore that domain?

Hermelin · 09-02-2007, 09:35 PM

When you buy the product, you get access to the source (php, mysql), so in that sense the product is open to extensions, on the other hand, all extensions have to be re-tested each time there is a new release (and once you've established a CRM the last thing you want is that it doesn't work).

Anne

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eiden Offline Member Posts: 211 Join Date: Apr 2006 Location: Norway	07-02-2007, 06:47 PM Well, that depends on how much traffic you are expecting.

wepouar Offline New Member Posts: 8 Join Date: Jan 2007 Location: Luxembourg	Thanks Eiden - 08-02-2007, 06:44 PM I have to build an help desk solution for an IT Service Provider. They want to record and analyse how efficient is their CRM and handle stuff like Trouble Tickets, SLA ect. So I expect a lot of traffic.

eiden Offline Member Posts: 211 Join Date: Apr 2006 Location: Norway	08-02-2007, 11:39 PM We have around 1000 visitors each day, and 12 000 tickets each year. We run on a dual xeon 2.4 ghz 2 gb ram. I'm not sure what the minimun specfication for the server has to be, but it's better to more "power" that you need

wepouar Offline New Member Posts: 8 Join Date: Jan 2007 Location: Luxembourg	09-02-2007, 08:48 PM thanks, for your reply... I will try to discuss that with my tutors. They will buy SupportSuite, SyncWork and InstaAlert Pro to build their CRM solution. I will also want to know how those component work and if it's possible to extend their functionallities ? As a student, how to explore that domain?

Hermelin Offline Member Posts: 42 Join Date: Nov 2006 Location: Germany	09-02-2007, 09:35 PM When you buy the product, you get access to the source (php, mysql), so in that sense the product is open to extensions, on the other hand, all extensions have to be re-tested each time there is a new release (and once you've established a CRM the last thing you want is that it doesn't work). Anne Using e-support 3.20.02 for internal support