Kayako Support

[Xeserve]

I have contacted them on many occasions. Some idiot messed up my esupport license and I wanted to upgrade to SupportSuite. So I just paid $40 for a supportsuite even though I paid $30 for esupport this month. I have opened up multiple tickets and have only recieved 1 response when the guy said "I cannot login to your members area." I gave him the correct information so I'm not too sure if they can't speak english or are in Kindegarten?

I'm just going to issue a chargeback now on the supportsuite and possibly the esupport if they don't fix what they started.

[luisp]

welcome to the club :

http://forums.kayako.com/showthread.php?t=8074

My esupport will become unavailable in 7 hours, and if that happen is another customer they will loose.

[kieronjames]

Couldn't agree more - be warned if you're considering purchasing.

Do your own installation and be prepared to fix it yourself if something goes wrong.

I've been waiting 10 days for a 2 day (paid for) installation - should have learned my lesson last time.

And despite several tickets to the support desk, I've had not a word of response - Heaven forbid anybody might stoop to apologise!