Kayako SupportSuite Timeout Issues - Kayako

NS-Icon · **Kayako SupportSuite Timeout Issues -** 28-08-2006, 01:47 PM

Hi,

Anyone know how to resolve the following problem, after a short while, when the SupportSuite application has been running on my Windows machine the following an error pops up saying there was a problem communicating with the server, the following is listed in the event log:

27/08/2006 21:21:37 An error occurred while attempting to communicate with the server:

Failed to communicate with server!

Error: HttpSendRequest() : The operation timed out
28/08/2006 00:25:20 An error occurred while attempting to communicate with the server:

Failed to communicate with server!

Error: HttpSendRequest() : The operation timed out
28/08/2006 12:15:17 An error occurred while attempting to communicate with the server:

Failed to communicate with server!

Error: HttpSendRequest() : The operation timed out

Any ideas?

Regards,

PaulV · 28-08-2006, 01:56 PM

Hi,
Are you running IIS or Apache?

NS-Icon · 28-08-2006, 01:59 PM

Apache Webserver

PaulV · 28-08-2006, 02:02 PM

Hmm, not sure if this applies but this solved my problem (win2k/apache2).

Check your MaxRequestsPerChild variable in httpd.conf. Might have to set to a larger value, or 0 for unlimited.

Anything strange showing up in your error log?

WireNine · 28-08-2006, 06:58 PM

We have had this same issue for quite a while, it happens mostly during chats.

NS-Icon · 28-08-2006, 07:02 PM

Yup, and at the moment, I have no idea how to fix it. We have also increased our http limits under apache accordingly still with no luck. :S I was hoping someone here may have a solution.

supportskins · 29-08-2006, 10:43 AM

Hi,
Please confirm if you are using the latest version. As far as I know they had this issue in older versions of SupportSuite.

Regards,

SupportSkins Admin

NS-Icon · 29-08-2006, 03:32 PM

Yup this is the latest version, WinApp states version 3.00.90

supportskins · 29-08-2006, 03:39 PM

And the WinApp version, is that latest as well?

NS-Icon · 29-08-2006, 03:43 PM

Yup that was the winapp version, the two came together in the install package

supportskins · 29-08-2006, 03:50 PM

I would suggest you upgrade to the latest build of WinApp as well, the one found at -- http://forums.kayako.com/showthread.php?t=5831&page=2. Try if that fixes the issue. Using different version of WinApp (v3.00.95) with v3.00.90 wont cause any complications

WireNine · 07-01-2007, 02:16 AM

SupportSuite 3.1.0.8 has these issues again!

Brent · 07-01-2007, 02:52 AM

This problem started for me after upgrading to the latest version of winapp - the one listed on the blog...

I never had connection issues previous to this - now when i minimize the app - it will just pop offline after about 15-20 minuts of no activity.

Then you have to go online again....

Maybe my issue is that when minimized it thinks its inactive?

Is there a setting for that I might be missing?

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PaulV Offline New Member Posts: 19 Join Date: Jun 2006 Location: Canada	28-08-2006, 01:56 PM Hi, Are you running IIS or Apache?

NS-Icon Offline New Member Posts: 29 Join Date: Aug 2006	28-08-2006, 01:59 PM Apache Webserver █ Tahir Ahmed █ NetspaceOnline.net - Reliable Personal Web Site Hosting & Business Web Hosting Solutions! █ NSDomains.net - Our Dedicated Domain Registration & Management Portal! █ • Reseller Hosting Solutions • Linux Plesk 8 Control Panel • Provding Quality Hosting Since 2001

PaulV Offline New Member Posts: 19 Join Date: Jun 2006 Location: Canada	28-08-2006, 02:02 PM Hmm, not sure if this applies but this solved my problem (win2k/apache2). Check your MaxRequestsPerChild variable in httpd.conf. Might have to set to a larger value, or 0 for unlimited. Anything strange showing up in your error log?

WireNine Offline Member Posts: 69 Join Date: Feb 2006	28-08-2006, 06:58 PM We have had this same issue for quite a while, it happens mostly during chats. WireNine \| cPanel/WHM Shared, Reseller and Dedicated Linux Hosting ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee!

NS-Icon Offline New Member Posts: 29 Join Date: Aug 2006	29-08-2006, 03:32 PM Yup this is the latest version, WinApp states version 3.00.90 █ Tahir Ahmed █ NetspaceOnline.net - Reliable Personal Web Site Hosting & Business Web Hosting Solutions! █ NSDomains.net - Our Dedicated Domain Registration & Management Portal! █ • Reseller Hosting Solutions • Linux Plesk 8 Control Panel • Provding Quality Hosting Since 2001

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	29-08-2006, 03:39 PM And the WinApp version, is that latest as well? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

WireNine Offline Member Posts: 69 Join Date: Feb 2006	07-01-2007, 02:16 AM SupportSuite 3.1.0.8 has these issues again! WireNine \| cPanel/WHM Shared, Reseller and Dedicated Linux Hosting ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee!