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(#1)
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| New Member Posts: 5 Join Date: Feb 2008 | Kayako Ticket Alerting Constantly -
12-03-2008, 09:07 PM
Hi all, We currently have a number of alerts setup for our tickets to notify staff of changes to a ticket for example; status, priority, assignment, reply etc.. When a staff member replies to a ticket, changes the status and priority all at the same time, Kayako sends out three separate alerts (one for each) Is there a way that alerts can be incorporated into one email alert, if performed in the same period? We are getting spammed with four or five alerts just for one ticket! Ideally it would be similar to Trac, which will only alert once, despite how many changes were made to the ticket in that instance. Thanks. |
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(#2)
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| Senior Member  Posts: 5,554 Join Date: Aug 2006 Location: Mumbai, India |
13-03-2008, 07:33 AM
No, I do not believe this is currently possible.
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(#3)
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| New Member Posts: 5 Join Date: Feb 2008 |
13-03-2008, 10:16 PM
SupportSkins, Any suggestions on an Alerting scenario that is not so annoying? Thanks. |
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(#4)
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| Chief Operating Officer  Posts: 906 Join Date: May 2005 Location: Boise, Idaho USA |
14-03-2008, 03:55 AM
Sorry, this isn't possible with the current design, but there's nothing to say that you can't modify the source code yourself to provide custom alerts. That is, if you have an owned license.
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