 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 4 Join Date: Feb 2008 | Kayako Ticket Alerting Constantly -
12-03-2008, 09:07 PM
Hi all, We currently have a number of alerts setup for our tickets to notify staff of changes to a ticket for example; status, priority, assignment, reply etc.. When a staff member replies to a ticket, changes the status and priority all at the same time, Kayako sends out three separate alerts (one for each) Is there a way that alerts can be incorporated into one email alert, if performed in the same period? We are getting spammed with four or five alerts just for one ticket! Ideally it would be similar to Trac, which will only alert once, despite how many changes were made to the ticket in that instance. Thanks. |
| |  |
|
(#2)
|
| Senior Member  Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India |
13-03-2008, 07:33 AM
No, I do not believe this is currently possible. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
| | |
|
(#3)
|
| New Member Posts: 4 Join Date: Feb 2008 |
13-03-2008, 10:16 PM
SupportSkins, Any suggestions on an Alerting scenario that is not so annoying? Thanks. |
| | |
|
(#4)
|
| Chief Operating Officer  Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
14-03-2008, 03:55 AM
Sorry, this isn't possible with the current design, but there's nothing to say that you can't modify the source code yourself to provide custom alerts. That is, if you have an owned license. -------------------------------------------------------------------
|
| | |
|
| Tags |
| alerting, constantly, ticket |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Feedback about Kayako | Xaman | Comments, Questions & Feedback | 10 | 03-04-2008 06:04 AM |
| Migrating from another ticket system... few questions about Kayako & differences. | bruinbear714 | Presales Questions | 1 | 24-12-2007 03:49 PM |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 09:53 PM |
| Create a ticket from kayako mobile | lee.black | Kayako Mobile | 1 | 08-01-2007 07:48 PM |
Linear Mode
