Kayako and WHMCS - Kayako

gabbar · **Kayako and WHMCS -** 06-01-2008, 08:06 PM

I am using kayako esupport V3.00.28

WHMCS version i am using is is latest 3.5.1

For kayako integration with whmcs Matt guided me to this URL - WHMCS Manual

As per this i will get some files from kayako to integrate the same?

How can i get those files?

My kayako support has also expired.

Do i need to renew support also for this?

Please guide me the appropriate solution..

Let me know.

**Jamie Edwards** · 06-01-2008, 08:08 PM

Hi gabbar;

Quote:

I am using kayako esupport V3.00.28

WHMCS version i am using is is latest 3.5.1

You will need to upgrade to 3.11.01 CVS for the integration to work, and the integration files. You cannot integrate WHMCS with any other version of eSupport.

Quote:

My kayako support has also expired.

Do i need to renew support also for this?

Yes, you will need to do this so that you can access the latest 3.11.01 builds.

If you have any other questions, please post back.

gabbar · 06-01-2008, 08:13 PM

Thanks for your reply.
Wots the cost to renew support and how to renew?

**Jamie Edwards** · 06-01-2008, 08:15 PM

Login to your members area: http://members.kayako.net

Click on the Purchase tab:

Select Other addons and services, and click Next:

Select the Support and upgrades renewal package:

The price for six months of support and upgrades is currently $49.95.

gabbar · 06-01-2008, 08:20 PM

cool..i have renewed the support..

**Jamie Edwards** · 06-01-2008, 08:22 PM

Good luck with the integration

You will find all you need in the /integrate/ folder of the package you download. You need to download the latest CVS build from under the Builds tab, inside of your members area. As always with our CVS builds, please backup before performing your upgrade.

craigbrass · 06-01-2008, 08:38 PM

To add to what Jamie said to other people who find this thread: When your support and upgrades expire, a link appears on the home page of the members area to renew.

getweb · 02:22 AM

I renewed support today, but I have to wait until the order is manually approved I assume? I was going to finish up and work on templates tonight. :-( Lame. Not unreasonable, just lame. :-)

hbidad · 07-01-2008, 05:16 AM

Quote:

Originally Posted by Jamie Edwards

Hi gabbar;

Quote:

I am using kayako esupport V3.00.28

WHMCS version i am using is is latest 3.5.1

You will need to upgrade to 3.11.01 CVS for the integration to work, and the integration files. You cannot integrate WHMCS with any other version of eSupport.

Quote:

My kayako support has also expired.

Do i need to renew support also for this?

Yes, you will need to do this so that you can access the latest 3.11.01 builds.

If you have any other questions, please post back.

You mean the 3.11.02 (latest CVS)

craigbrass · 07-01-2008, 09:18 AM

Click the builds tab. Does it show you the current build?

Jamie: Does it make sense that future orders have to be manually reviewed too? Should the checking of the first order not be surfice?

**Jamie Edwards** · 07-01-2008, 10:28 AM

Quote:

Originally Posted by hbidad

Quote:

Originally Posted by Jamie Edwards

Hi gabbar;

Quote:

I am using kayako esupport V3.00.28

WHMCS version i am using is is latest 3.5.1

You will need to upgrade to 3.11.01 CVS for the integration to work, and the integration files. You cannot integrate WHMCS with any other version of eSupport.

Quote:

My kayako support has also expired.

Do i need to renew support also for this?

Yes, you will need to do this so that you can access the latest 3.11.01 builds.

If you have any other questions, please post back.

You mean the 3.11.02 (latest CVS)

Yes I do, thanks hbidad.

Quote:

Originally Posted by craigbrass

Jamie: Does it make sense that future orders have to be manually reviewed too? Should the checking of the first order not be surfice?

Yes, it does make sense; orders are reverified when billing details change.

craigbrass · 07-01-2008, 10:43 AM

Quote:

Yes, it does make sense; orders are reverified when billing details change.

You mean it only re-verifies if the user has changed their address since last time they ordered?

gabbar · 07-01-2008, 01:44 PM

As per WHMCS Manual and Kayako WHMCS integration - WHMCS Forums

I am not able to find anything related to whmcs inside the integrate folder of latest esupportpackage i downloaed - "esupport-3_11_01-stable-zendopen"

How can i integrate whmcs now?

**Jamie Edwards** · 07-01-2008, 01:45 PM

Hi Gabbar,

You need to download the latest CVS build from under the Builds tab;

Quote:

Originally Posted by Jamie Edwards

Good luck with the integration

You will find all you need in the /integrate/ folder of the package you download. You need to download the latest CVS build from under the Builds tab, inside of your members area. As always with our CVS builds, please backup before performing your upgrade.

gabbar · 01:53 PM

I already did that yester - esupport.3.11.01.stable.zendopen.tar.gz

It doesn't have the whmcs folder inside integrate folder ?

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gabbar Offline New Member Posts: 11 Join Date: Oct 2007	06-01-2008, 08:13 PM Thanks for your reply. Wots the cost to renew support and how to renew?

gabbar Offline New Member Posts: 11 Join Date: Oct 2007	06-01-2008, 08:20 PM cool..i have renewed the support..

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	06-01-2008, 08:38 PM To add to what Jamie said to other people who find this thread: When your support and upgrades expire, a link appears on the home page of the members area to renew. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

getweb Offline New Member Posts: 2 Join Date: Jan 2008	07-01-2008, 02:17 AM I renewed support today, but I have to wait until the order is manually approved I assume? I was going to finish up and work on templates tonight. :-( Lame. Not unreasonable, just lame. :-) Last edited by getweb; 07-01-2008 at 02:22 AM.. Reason: Maybe I'll just be patient

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	07-01-2008, 09:18 AM Click the builds tab. Does it show you the current build? Jamie: Does it make sense that future orders have to be manually reviewed too? Should the checking of the first order not be surfice? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

gabbar Offline New Member Posts: 11 Join Date: Oct 2007	07-01-2008, 01:44 PM As per WHMCS Manual and Kayako WHMCS integration - WHMCS Forums I am not able to find anything related to whmcs inside the integrate folder of latest esupportpackage i downloaed - "esupport-3_11_01-stable-zendopen" How can i integrate whmcs now?

gabbar Offline New Member Posts: 11 Join Date: Oct 2007	07-01-2008, 01:50 PM I already did that yester - esupport.3.11.01.stable.zendopen.tar.gz It doesn't have the whmcs folder inside integrate folder ? Last edited by Jamie Edwards; 07-01-2008 at 01:53 PM..