Kayko Support Suite and Exchange

mhutchins · 09:51 PM

We are moving to Exchange with POP/IMAP disabled and I'm concerned about not being able to create tickets automatically using a helpdesk@domain.com sort of address. Has anyone been able to to integrate Kayako into an Exchange environment with POP/IMAP disabled?

supportskins · 07-06-2007, 06:17 AM

I am not sure this would work, you will need either IMAP or POP3 to successfully set the email parser.

eiden · 07-06-2007, 08:52 AM

All of our mails goes through exchange.

Supportsuite runs on a linux-server with a local mailserver installed. When exchange recives a mail, it forwards the mail to the server running Supportsuite. The local mailserver then pipes the mail into Supportsuite.

nocare · 10-06-2007, 05:37 AM

do you want to use kayako with mapi?
exchange is able to use imap, pop3 connectors. we have this too

supportskins · 10-06-2007, 02:58 PM

It would be great it you can share.

mhutchins · **Mapi -** 11-06-2007, 07:07 PM

Yes, I need to use MAPI to retrieve email to create my tickets. IMAP and POP will no longer be available to me. Is this possible?

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mhutchins Offline New Member Posts: 14 Join Date: Sep 2005	Kayko Support Suite and Exchange - 06-06-2007, 09:40 PM We are moving to Exchange with POP/IMAP disabled and I'm concerned about not being able to create tickets automatically using a helpdesk@domain.com sort of address. Has anyone been able to to integrate Kayako into an Exchange environment with POP/IMAP disabled? Last edited by mhutchins; 06-06-2007 at 09:51 PM.

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	07-06-2007, 06:17 AM I am not sure this would work, you will need either IMAP or POP3 to successfully set the email parser. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	07-06-2007, 08:52 AM All of our mails goes through exchange. Supportsuite runs on a linux-server with a local mailserver installed. When exchange recives a mail, it forwards the mail to the server running Supportsuite. The local mailserver then pipes the mail into Supportsuite.

nocare Offline New Member Posts: 21 Join Date: Feb 2006 Location: Germany - Nuremberg	10-06-2007, 05:37 AM do you want to use kayako with mapi? exchange is able to use imap, pop3 connectors. we have this too

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	10-06-2007, 02:58 PM It would be great it you can share. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

mhutchins Offline New Member Posts: 14 Join Date: Sep 2005	Mapi - 11-06-2007, 07:07 PM Yes, I need to use MAPI to retrieve email to create my tickets. IMAP and POP will no longer be available to me. Is this possible?