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KOWhite Offline
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KB import/export option doesn't work although insert article option does - 03-10-2006, 08:02 PM

Can someone shed a little light as to why the import/export option under knowledgebase section does not import XML documents as KB articles. Instead I have to use the insert article option to manual add articles within the admin panel of version 3.02. Is this a bug? And is there a way to import multiple articles in one instance.
   
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Neil-UKWSD Offline
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03-10-2006, 10:42 PM

Hi,

The import will only import articles that have been exported from a previous version.


Neil Wood | UK Web.Solutions Direct Ltd

UK cPanel/WHM hosting accounts
http://ukwebsolutionsdirect.co.uk
   
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CharlieJo Offline
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22-11-2006, 01:56 PM

Our soloution was to create a website on the same server as the SupportSuite. Configure outward facing DNS to point to the site. Then create a small technical article with a link to the full document. We can then use PDF's and Word docs or whatever format we choose.

The links will not appear as links until you go to the knowledgebase via the frontend.
   
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