KB import/export option doesn't work although insert article option does - Kayako

KOWhite

Can someone shed a little light as to why the import/export option under knowledgebase section does not import XML documents as KB articles. Instead I have to use the insert article option to manual add articles within the admin panel of version 3.02. Is this a bug? And is there a way to import multiple articles in one instance.

Neil-UKWSD · 03-10-2006, 10:42 PM

Hi,

The import will only import articles that have been exported from a previous version.

CharlieJo · 22-11-2006, 01:56 PM

Our soloution was to create a website on the same server as the SupportSuite. Configure outward facing DNS to point to the site. Then create a small technical article with a link to the full document. We can then use PDF's and Word docs or whatever format we choose.

The links will not appear as links until you go to the knowledgebase via the frontend.

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Neil-UKWSD Offline Member Posts: 627 Join Date: Jun 2003 Location: United Kingdom	03-10-2006, 10:42 PM Hi, The import will only import articles that have been exported from a previous version. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

CharlieJo Offline New Member Posts: 2 Join Date: Nov 2006 Location: Statesboro, GA	22-11-2006, 01:56 PM Our soloution was to create a website on the same server as the SupportSuite. Configure outward facing DNS to point to the site. Then create a small technical article with a link to the full document. We can then use PDF's and Word docs or whatever format we choose. The links will not appear as links until you go to the knowledgebase via the frontend.