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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Community Moderator Posts: 677 Join Date: Jan 2005 | KB Import, image links wrong -
15-02-2007, 01:59 PM
Just ordered a second domain license, and imported the KB into it. What I'm having difficulty with is the article's attached images. They were originally done in v2xx, and were stored in a folder rather than in the db. I've recreated the folder on the new install and the images show, but as a smallish clickable thumbnail. That's no problem, but if you click to see it, it sends you to the other domain, the one that the KB was imported from. I can't locate where that URL is defined for this, as it's not in the KB article's code that I can see, nor do I see where this is defined in the back end. Any idea where to look for this? |
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(#2)
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| Senior Member  Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
15-02-2007, 05:22 PM
Would you mind if I have a look at it? Can you please provide me with the URL? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| image, import, wrong |
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