KB Widget

[Siora]

I've removed the KB widget from one of my user groups however when the group selects submit ticket, they still see this:

"If you can't find a solution to your problems in our knowledgebase, you can fill in the fields below with as much detailed information as possible and send it to our support personnel"

If the KB widget is disabled this shouldn't be displayed. Is this a bug or something else?

[craigbrass]

All you need to do is set it not to show the KB widget in the user groups section of the staff area.

[Sheep]

I Took a look at the code (Do you have an owned version?).

this is not a bug, it's a feature request.


They're displaying the module description and the current module description are (for each steps) language phrase (admin, manage phrase): dsubmitticket, dsubmitticketdep, dsubmitticketdepmb, dsubmitticketmb (and those phrase are including the "if you can't blah blah...".

Feature code (send it as a Feature request to kayako team if you want):
Create a new phrase "submittipkb" with the "if you can't" phrase.
In module/tickets/client_submit.php
changes every

PHP Code:

$template->assign("sectiondesc", $_SWIFT["language"]["dsubmitticket"]); 


(and the other phrases)
with a

PHP Code:

$template->assign("sectiondesc", $sectiondesc) 


And set just before $sectiondesc to

PHP Code:

$sectiondesc = $_SWIFT["language"]["dsubmitticket"];
if( $_SWIFT["user"]["permissions"]["perm_canviewkb"]) 
$sectiondesc .= $_SWIFT["language"]["submittipkb"]; 


Something like that.

MSN me if you need more infos

[craigbrass]

Ooops, I mistread your initial post. I thought you were meaning you had removed the module and it was still showing it. I see what you mean now.