Key does not match product (3.0.2 CVS - Merged Threads)

netarus · **3.02 Cvs -** 19-09-2006, 01:42 PM

HI All,

I wanted to try out 3.02 CVS build; however, I get the following error message whenever I upgrade my install from 3.00.90:

Code:

Key does not match product

Any thoughts? I tried re-downloading the key. Do we need to purchase a new key for 3.02?

Best Regards,

Chris

BigDawgRob · 19-09-2006, 02:30 PM

Yep, I've got the same error too, I've reported a ticket with Kayako. I took a look at the upgrade.php and spotted a change to the license key check which I reckon is causing the error.

keyguru · 19-09-2006, 02:35 PM

Same error

dnicol · 19-09-2006, 03:12 PM

I get the same error

eiden · 19-09-2006, 07:07 PM

Me too

Ryan Lederman · 19-09-2006, 07:15 PM

Hi everyone,

Varun has been personally alerted and he'll give his attention to this matter at his earliest convenience.

dnicol · 19-09-2006, 08:20 PM

When is the next code freeze and stable released planned for? There have been a ton of bug fixes but only to CVS releases and since your site warns us not to use that in production it would be nice to know when we can expect this.

Ryan Lederman · 19-09-2006, 08:23 PM

http://forums.kayako.com/showpost.ph...46&postcount=2

dnicol · 20-09-2006, 03:22 PM

Thanks ill test it again once the key sisue is fixed but I noticed a lot of issues on the build before the key problem started happening.

Hawkwing · 21-09-2006, 06:41 AM

does anyone now what went wrong ibn the latest cvs?
It seems its just setup and upgrade that isn't working.
Doesnt the other options check for licence key?

dnicol · 22-09-2006, 03:15 PM

CVS update and the key issue isnt fixed?

Ryan Lederman · 23-09-2006, 01:23 AM

The key issue should be fixed in CVS. If you still experience it, please let me know ASAP.

tbenoit · 23-09-2006, 01:37 PM

I just downloaded "Version: 3.02.00 (CVS) - 23 Sep 2006 01:11 AM" and I still get the error.

eiden · 23-09-2006, 06:11 PM

Same here..

kami · 05:10 PM

Hi;

I just tried to install the 2 cvs but got the error key does not match product.

The build was: Version: 3.02.00 (CVS) - 24 Sep 2006 01:11 AM

Installing this in Windows 2003 server.

I was hoping the IE 7 issues is resolved in this issue since this problem is killing us..

Kami

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BigDawgRob Offline Member Posts: 79 Join Date: May 2006	19-09-2006, 02:30 PM Yep, I've got the same error too, I've reported a ticket with Kayako. I took a look at the upgrade.php and spotted a change to the license key check which I reckon is causing the error.

keyguru Offline New Member Posts: 18 Join Date: May 2006	19-09-2006, 02:35 PM Same error

dnicol Offline Member Posts: 106 Join Date: Apr 2006	19-09-2006, 03:12 PM I get the same error

eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	19-09-2006, 07:07 PM Me too

dnicol Offline Member Posts: 106 Join Date: Apr 2006	19-09-2006, 08:20 PM When is the next code freeze and stable released planned for? There have been a ton of bug fixes but only to CVS releases and since your site warns us not to use that in production it would be nice to know when we can expect this.

Ryan Lederman Offline Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho	19-09-2006, 08:23 PM http://forums.kayako.com/showpost.ph...46&postcount=2 Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

dnicol Offline Member Posts: 106 Join Date: Apr 2006	20-09-2006, 03:22 PM Thanks ill test it again once the key sisue is fixed but I noticed a lot of issues on the build before the key problem started happening.

Hawkwing Offline Member Posts: 98 Join Date: Oct 2005	21-09-2006, 06:41 AM does anyone now what went wrong ibn the latest cvs? It seems its just setup and upgrade that isn't working. Doesnt the other options check for licence key?

dnicol Offline Member Posts: 106 Join Date: Apr 2006	22-09-2006, 03:15 PM CVS update and the key issue isnt fixed?

tbenoit Offline New Member Posts: 18 Join Date: Aug 2006	23-09-2006, 01:37 PM I just downloaded "Version: 3.02.00 (CVS) - 23 Sep 2006 01:11 AM" and I still get the error. Thanks, Tim Benoit

eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	23-09-2006, 06:11 PM Same here..