Key does not match product (3.0.2 CVS - Merged Threads) - Page 2 - Kayako

**Digital Mayhem** · 24-09-2006, 06:49 PM

try the "Unstable" version.

BigDawgRob · 25-09-2006, 07:46 AM

Quote:

I just tried to install the 2 cvs but got the error key does not match product.

Yes we picked up on this issue over at:
http://forums.kayako.com/showthread.php?t=9015
Tried the cvs of 21st September but not had a chance to try the 23rd September build yet.

DF-Duncan · 25-09-2006, 09:17 AM

We also received this error.

supportskins · 25-09-2006, 09:23 AM

It would be a good idea to contact Kayako support for this issue

Neil-UKWSD · 25-09-2006, 06:28 PM

Hi,

Varun is aware of the problem and working to resolve it.

triller · 26-09-2006, 11:51 AM

Me too, the problem still stands there in CVS 3.02.00, Sep.26

**Digital Mayhem** · 26-09-2006, 02:01 PM

Varun told me this will be fixed today in a new CVS Build... He was out sick yesterday so wasn't able to fix it then.

Hawkwing · 27-09-2006, 07:23 AM

Latest CVS. The matter is still not fixed. 060927

Does anyone have any idea how to fix this? Can you download an earlier release and upgrade?

Please fix this asap so we can test new functions before upgrading our live-installation.

danx · 27-09-2006, 08:04 AM

Same problem:

License Error: Key does not match product

with Version: 3.02.00 (CVS) - 27 Sep 2006

Regards,
Daniel

dnicol · 27-09-2006, 07:24 PM

If you grab an earlier version it will bark at you that the version flag in the DB doesnt match. Best to wait for Varun or whoever to post a notice it is fixed.

kami · **Who is complaining? -** 28-09-2006, 04:22 PM

Unfortunately there are a number of issues that appear not be of high importance. The biggest problem is this product is a very critical product in a company's interaction with its clients.. as such it can be considered as important as the web site itself.

In our company we place a great deal of trust in this product since it is our first line of communication with our clients and new inquiries. If it fails it can truly mean opportunity loss. When support suite fails customers consider it a failure on our part.

Kayako should take this simple value we place on their product quite seriously and realize when they fail we fail.. while they may or may not take the failure too seriously we take it quite seriously.

IE 7 issue has been around for a long time. Microsoft releases the beta so companies such as Kayako can adjust their software prior to the product going gold and released. IE 7 is now in RC 1 release meaning it is as close to release as it gets. When IE 7 was in beta (first release) we downloaded it and tested all of our interfaces with it to make sure it works. We had to make a few adjustments when the relase was only being tested by geeks and developers.. we are now fine and have no issues. The fixes we made to make sure IE 7 compatability did not take much time and all is fine now with the RC 1 .. we test all of our software with beta software of all browsers.. looking at our log files if we find a browser used that we have not tested with we simply download it and get in their beta program.. It is our responsibility to our clients.

Kayako on the other hand stated early on that they will fix the problem once it goes gold. A policy that is totally unacceptable if you consider the current situation we are all in.

If one looks through this forum one can easily see the first incident of reporting IE 7 problem. It was way before RC release. We have upgraded our release and used every CVS release hoping it is fixed and none appear to work.. the 2.0 release naturally has the key problem and we can not test to see if it works or not.

If one also looks at the bottom of this page one can easily see, without much investigation, that the Key issue was reported on the 19th. Today is 28 and still the problem is not resolved. That is almost 9 days after the problem was first reported. We can not even test the 2.0 release because the key does not work.

I have written similar emails before to Kayako and have begged them to realize the importance of their software in a company's infrastructure. The product is a great software and amazingly clean .. it works as advertised (except with IE 7) and does as one expects. Kayako can go a long way if they change the way they do business and develop their software.

I hope one day they can become as great a company as their product is.

Kayako's failure is no longer an option for us..

Regards,
Kami

BigDawgRob · 29-09-2006, 10:45 AM

FYI Tried the new CVS today and it works with my license key.

Neil-UKWSD · 29-09-2006, 10:53 AM

Hi,

I have also tried the latest CVS build and the key issue has now been resolved.

kami · **Key worked but no cigar for IE 7 -** 29-09-2006, 01:15 PM

Thanks Neil..

The new built worked and the key was accepted. I installed it and upgraded all stations' live support ..

Just tested it with IE 7 and still does not work. I will post the findings in another post so this thread is not changed.

thanks again

Regards,
Kami

dnicol · 29-09-2006, 04:34 PM

yay! no more key issue! and CC worked!

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supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	25-09-2006, 09:23 AM It would be a good idea to contact Kayako support for this issue Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Neil-UKWSD Offline Member Posts: 627 Join Date: Jun 2003 Location: United Kingdom	25-09-2006, 06:28 PM Hi, Varun is aware of the problem and working to resolve it. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

triller Offline Member Posts: 44 Join Date: Apr 2006	26-09-2006, 11:51 AM Me too, the problem still stands there in CVS 3.02.00, Sep.26

Digital Mayhem Offline Community Moderator Posts: 793 Join Date: May 2005 Location: Henderson, Nevada	26-09-2006, 02:01 PM Varun told me this will be fixed today in a new CVS Build... He was out sick yesterday so wasn't able to fix it then. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

Hawkwing Offline Member Posts: 62 Join Date: Oct 2005	27-09-2006, 07:23 AM Latest CVS. The matter is still not fixed. 060927 Does anyone have any idea how to fix this? Can you download an earlier release and upgrade? Please fix this asap so we can test new functions before upgrading our live-installation.

danx Offline New Member Posts: 12 Join Date: Jun 2006	27-09-2006, 08:04 AM Same problem: License Error: Key does not match product with Version: 3.02.00 (CVS) - 27 Sep 2006 Regards, Daniel

dnicol Offline Member Posts: 94 Join Date: Apr 2006	27-09-2006, 07:24 PM If you grab an earlier version it will bark at you that the version flag in the DB doesnt match. Best to wait for Varun or whoever to post a notice it is fixed.

BigDawgRob Offline Member Posts: 98 Join Date: May 2006 Location: Luton, UK	29-09-2006, 10:45 AM FYI Tried the new CVS today and it works with my license key.

Neil-UKWSD Offline Member Posts: 627 Join Date: Jun 2003 Location: United Kingdom	29-09-2006, 10:53 AM Hi, I have also tried the latest CVS build and the key issue has now been resolved. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

kami Offline Member Posts: 87 Join Date: Oct 2005	Key worked but no cigar for IE 7 - 29-09-2006, 01:15 PM Thanks Neil.. The new built worked and the key was accepted. I installed it and upgraded all stations' live support .. Just tested it with IE 7 and still does not work. I will post the findings in another post so this thread is not changed. thanks again Regards, Kami

dnicol Offline Member Posts: 94 Join Date: Apr 2006	29-09-2006, 04:34 PM yay! no more key issue! and CC worked!