knowledge base and download for staff

[jnet]

I noticed that even though my staff can have access to private knowledge base or download within the supporsuite but they can not view it as a visitor views it , when they click on it they can edit it .

to make a knowledge base and download page for my staff do I need to make another template group and restric access to them?

what is the best way to do so? how you guys do it?

thanks

[ecornet]

unless your staff has access to create and edit KB articles they cannot view private ones. The only other way is to create a user group on a separate template and then create a new category that only that template can view.

[jnet]

thanks

[dweyer]

is there a way to allow staff to view knowledge base articles but not edit them. I see you can restrict this functionality for downloads, but it doesn't look like you can do this for knowledge base?

[ecornet]

nope, and same goes for news and troubleshooter. They can either have full access or no access

[dweyer]

mmm thats not good

[dweyer]

anyway that I can request this as new development work for future versions?

[craigbrass]

Yes, in the Feature Requests sub-board here.