Knowledgebase base can be seen by anyone on internet

mharr · **Knowledgebase base can be seen by anyone on internet -** 03-05-2007, 11:40 PM

I have done something wrong, but cant work out how to fix it.

If we allow access to supportsuite from the internet, anyone can view our Knowledgebase without having to login first. How can I make it that they have to be authenticated before they can access the knowledgebase (or anything for that matter) ?

Mark.

richm · 03-05-2007, 11:45 PM

Hi Mark,

Do you have your support site set to require login first?

rich

Siora · 03-05-2007, 11:57 PM

Quote:

Originally Posted by mharr

I have done something wrong, but cant work out how to fix it.

If we allow access to supportsuite from the internet, anyone can view our Knowledgebase without having to login first. How can I make it that they have to be authenticated before they can access the knowledgebase (or anything for that matter) ?

Mark.

You have to adjust your user group. You can change it such that guests cannot see the KB widget when they visit your support centre. Login to the staff cp, go to users and adjust the user groups there.

mharr · 04-05-2007, 02:05 AM

Hi Rixm, thanks for your reply, where do I find "require login first" setting ?

Thanks Siora, I had never been into that section

I will just test that out now. Cheers.

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mharr Offline New Member Posts: 27 Join Date: Mar 2006 Location: Sydney	Knowledgebase base can be seen by anyone on internet - 03-05-2007, 11:40 PM I have done something wrong, but cant work out how to fix it. If we allow access to supportsuite from the internet, anyone can view our Knowledgebase without having to login first. How can I make it that they have to be authenticated before they can access the knowledgebase (or anything for that matter) ? Mark.

mharr Offline New Member Posts: 27 Join Date: Mar 2006 Location: Sydney	04-05-2007, 02:05 AM Hi Rixm, thanks for your reply, where do I find "require login first" setting ? Thanks Siora, I had never been into that section I will just test that out now. Cheers.