Knowledgebase categories - Kayako

kteicher · **Knowledgebase categories -** 12-12-2007, 02:26 AM

Hello:

When a user searches the knowledgebase or clicks on any of the latest knowledgebase articles the page that is returned does not indicate the category that the answer is from. This is a little bit of a problem for us as we have different products, each with their own category. If a user goes to a KB article they would not be aware of the category, hence they would not know if the question/answer relates to their particular product.

Any ideas on a workaround?

Thx.

supportskins · 12-12-2007, 07:17 AM

The only work around would be to have different template groups for each of your products although that can be a hassle to manage them all.

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supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	12-12-2007, 07:17 AM The only work around would be to have different template groups for each of your products although that can be a hassle to manage them all. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/