Knowledgebase - insert into ticket issues - Kayako

areh · **Knowledgebase - insert into ticket issues -** 02-10-2007, 12:14 PM

1. Activate WYWIWG editor for knowledgebase.

2. Create an article (with some bold text and other content).

3. Create a new ticket: Insert Knowledgebase article.

4. The HTML is stripped and all newlines removed, so that all content is shown as a big mess and practically unusable. This has always been like this (at least two-three years), and is still present in my 3.10.02.

Is this solved in 3.11? I was told that it was fixed in v3.10, but not in my install. I have get used to not having it working, but it would be really nice to have it working... Now I just post the url to the kb article instead...

Siora · 02-10-2007, 01:01 PM

This will never be solved. However, Sheep has provided a fix for this. Search for "WYSIWYG" and you will see the mod for this.

**bear** · 02-10-2007, 02:59 PM

Perhaps this is the thread you meant?
Code -> strip_tags is such a pain

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Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	02-10-2007, 01:01 PM This will never be solved. However, Sheep has provided a fix for this. Search for "WYSIWYG" and you will see the mod for this. Siora Solutions Inc. www.sioraIT.com

bear Offline Community Moderator Posts: 674 Join Date: Jan 2005	02-10-2007, 02:59 PM Perhaps this is the thread you meant? Code -> strip_tags is such a pain ...read me...