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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#31)
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| New Member Posts: 10 Join Date: Jan 2007 |
20-01-2007, 10:54 AM
nothing solution for this bug?? http://bugs.kayako.net/?do=details&id=1345 I believe that it is an important bug for the aesthetics and appearance of kayako for the users. thanks and regards |
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(#32)
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| Chief Executive Officer  Posts: 2,829 Join Date: May 2003 |
23-01-2007, 08:37 AM
Indeed, I expect to work on this today. The fix will be out in CVS very soon. Regards, Varun Shoor -------------------------------------------------------------------
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(#33)
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| New Member Posts: 22 Join Date: Aug 2006 Location: Phoenix, AZ |
07-07-2007, 06:01 AM
Does anyone know if this problem still exists? I'm running 3.10.02 and still seeing a problem with downloads. The problem looks to be resolved with the knowledgebase, but I still get a "0" count if there are no files, just directories. -Eric |
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(#34)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
07-07-2007, 05:45 PM
It (incorrect total/rollup count) is still there for me in latest stable. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#35)
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| New Member Posts: 22 Join Date: Aug 2006 Location: Phoenix, AZ | 
07-07-2007, 08:03 PM
Quote:
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(#36)
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| New Member Posts: 4 Join Date: Oct 2007 |
19-12-2007, 12:48 AM
Quote:
Andy. | |
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(#37)
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| Member Posts: 231 Join Date: Apr 2004 |
19-12-2007, 02:28 AM
i think my KB counts are correct, i think. i'm not going to count right now but as for downloads. no clue. sorry AndyS for no help. Love me an eSupport -------------------------------------------- |
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(#38)
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| New Member Posts: 10 Join Date: Jan 2008 |
10-03-2008, 02:50 PM
this has still not yet been fixed.. Merrymeeting, Inc. SupportSuite - Powered By Kayako SupportSuite click Sunbelt CRM |
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(#39)
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| Chief Operating Officer  Posts: 853 Join Date: May 2005 Location: Boise, Idaho |
13-03-2008, 05:34 PM
I added the fix to the Downloads section as of last night. 3.20.01 has it. -------------------------------------------------------------------
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(#40)
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| Member Posts: 67 Join Date: Dec 2005 |
09-11-2008, 08:47 PM
I must be missing something as I still have this problem with 3.30 |
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| articles, count, knowledgebase, number |
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LinkBacks (?)
LinkBack to this Thread: http://forums.kayako.com/f56/knowledgebase-number-articles-count-5636/ | ||||
| Posted By | For | Type | Date | |
| Kayako Bug Tracker - Viewing Issue #467 - Downloads - incorrect files count in categories | This thread | Refback | 09-03-2008 01:24 PM | |
| Kayako Bug Tracker - Viewing Issue #461 - Knowledgebase - number of articles count wrong | This thread | Refback | 28-02-2008 03:10 PM | |
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