Knowledgebase search isn't hyperlinked - Kayako

nyk_user · **Knowledgebase search isn't hyperlinked -** 02-08-2007, 09:18 PM

After querying the eSupport knowledgebase, the results are not able to be
expanded to their full content. Only the first few lines are shown, and they
can not be expanded. See the attached image.

Anyone know what could cause this problem?

craigbrass · 02-08-2007, 09:37 PM

There is no attached image. Please can you try attaching it to a reply so we can try to help you sort the problem.

nyk_user · 03-08-2007, 02:09 PM

Quote:

Originally Posted by craigbrass

There is no attached image. Please can you try attaching it to a reply so we can try to help you sort the problem.

Hopefully my attachment attached this time

craigbrass · 03-08-2007, 02:13 PM

Did this happen after you tried an upgrade?

nyk_user · 03-08-2007, 08:39 PM

We have just upgraded to 3.11.00 yet this issue is still occuring and looks exactly like the previous screenshot which I attached. All searches include a blank top listing and then the other articles. The css is working correctly because on each article I can see the hover working as it becomes more blue, but no active link

craigbrass · 03-08-2007, 08:45 PM

Have you tried reverting the templates for this area?

nyk_user · 03-08-2007, 08:56 PM

Quote:

Originally Posted by craigbrass

Have you tried reverting the templates for this area?

Thanks for the tip, could you be a little more specific on what that entails?

nyk_user · 03-08-2007, 09:00 PM

NM I found the instructions in the manual, thanks for that tip

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nyk_user Offline New Member Posts: 10 Join Date: Aug 2007	Knowledgebase search isn't hyperlinked - 02-08-2007, 09:18 PM After querying the eSupport knowledgebase, the results are not able to be expanded to their full content. Only the first few lines are shown, and they can not be expanded. See the attached image. Anyone know what could cause this problem?

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	02-08-2007, 09:37 PM There is no attached image. Please can you try attaching it to a reply so we can try to help you sort the problem. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	03-08-2007, 02:13 PM Did this happen after you tried an upgrade? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

nyk_user Offline New Member Posts: 10 Join Date: Aug 2007	03-08-2007, 08:39 PM We have just upgraded to 3.11.00 yet this issue is still occuring and looks exactly like the previous screenshot which I attached. All searches include a blank top listing and then the other articles. The css is working correctly because on each article I can see the hover working as it becomes more blue, but no active link

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	03-08-2007, 08:45 PM Have you tried reverting the templates for this area? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

nyk_user Offline New Member Posts: 10 Join Date: Aug 2007	03-08-2007, 09:00 PM NM I found the instructions in the manual, thanks for that tip