knowledgebase segregation - Kayako

bkeep · **knowledgebase segregation -** 17-07-2006, 02:50 AM

can the knowledge bases be segregated by groups say group one only sees what is relevent to group one without even knowing there is a group 2 group 3 etc?

still looking into purchasing

Regards,
Brandon

IanWild · 17-07-2006, 08:10 AM

Yep - There's no shortage of ways to achieve that.

Ian

Bconsulting · 17-07-2006, 03:44 PM

I believe permissions are supposed to be improved in v3.1

bkeep · 17-07-2006, 11:34 PM

good to know becasue that is a important feature id like to be able to use
when you say many are you talking modding the app or its allready supported in the app itself or both would there be a link you could point me to so i can read up a tad bit further?

Thanks for the replies
Brandon

jamesM · 18-07-2006, 04:30 AM

I also would need this option so if any one can give any hints on it that would be great :-)

rrnworks · 18-07-2006, 05:39 PM

We were able to achieve this with version 3.00.13 so I would expect it to still be possible with any later version.

Groups are a very powerful feature in supportsuite.

bkeep · 02-08-2006, 02:00 AM

Well i have found how to segregate the staff by groups but how would one go about doing so by users say user1 shows up to the support index page and is not logged in they should see nothing no knowledge base articles or no troubleshooter links untill they login once they login they only can see what group they are assigned to say user1 gets assigned to group1 so on and so forth

Any info on this would be helpfull
Thanks
Brandon

bkeep · 02-08-2006, 04:44 AM

NM i figured it out i was looking for the users in the admin section not under the staff cp
Regards
Brandon

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bkeep Offline New Member Posts: 4 Join Date: Jul 2006	knowledgebase segregation - 17-07-2006, 02:50 AM can the knowledge bases be segregated by groups say group one only sees what is relevent to group one without even knowing there is a group 2 group 3 etc? still looking into purchasing Regards, Brandon

IanWild Offline New Member Posts: 24 Join Date: Jun 2005	17-07-2006, 08:10 AM Yep - There's no shortage of ways to achieve that. Ian

Bconsulting Offline Member Posts: 86 Join Date: Sep 2005 Location: Earth Most Of The Time	17-07-2006, 03:44 PM I believe permissions are supposed to be improved in v3.1

bkeep Offline New Member Posts: 4 Join Date: Jul 2006	17-07-2006, 11:34 PM good to know becasue that is a important feature id like to be able to use when you say many are you talking modding the app or its allready supported in the app itself or both would there be a link you could point me to so i can read up a tad bit further? Thanks for the replies Brandon

jamesM Offline Member Posts: 35 Join Date: Jun 2006	18-07-2006, 04:30 AM I also would need this option so if any one can give any hints on it that would be great :-)

rrnworks Offline Member Posts: 44 Join Date: Oct 2005	18-07-2006, 05:39 PM We were able to achieve this with version 3.00.13 so I would expect it to still be possible with any later version. Groups are a very powerful feature in supportsuite.

bkeep Offline New Member Posts: 4 Join Date: Jul 2006	02-08-2006, 04:44 AM NM i figured it out i was looking for the users in the admin section not under the staff cp Regards Brandon