Knowledgebase Suggestions - Kayako

dweyer · **Knowledgebase Suggestions -** 16-07-2008, 02:02 PM

I am using a new template with a a customised form. The form is used as an application and I would like to turn off the Knowledgebase Suggestions on the submit ticket page. I cant find an option to do this in the admin cp so I am sure I will need to comment out some code. Can anyone provide me some guidance on which template I should change and which code I should be looking at commenting out?

craigbrass · 16-07-2008, 03:05 PM

Admin CP -> Settings -> Tickets -> Set "Enable Instant Response System (IRS)" to "No" -> Save

dweyer · 16-07-2008, 03:46 PM

Wouldnt that apply to all templates though? I only want to turn this off for one template.

craigbrass · 16-07-2008, 04:22 PM

Oh right. I don't think this is easy to do as it is turned on and off from outside the templates (ie in the PHP code).

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craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	16-07-2008, 03:05 PM Admin CP -> Settings -> Tickets -> Set "Enable Instant Response System (IRS)" to "No" -> Save Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

dweyer Offline Member Posts: 59 Join Date: Apr 2008	16-07-2008, 03:46 PM Wouldnt that apply to all templates though? I only want to turn this off for one template.

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	16-07-2008, 04:22 PM Oh right. I don't think this is easy to do as it is turned on and off from outside the templates (ie in the PHP code). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger