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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 11 Join Date: Aug 2006 | Knowledgebase suggestions are not filtered by template group -
25-10-2006, 08:03 PM
eSupport shows Knowledgebase Suggestions when user is submitting his ticket. But it searches the knowledgebase articles for all template groups, not just current template group. As a results users are supplied with completely irrelevant suggestions supposed for other products. Is this is a known bug? eSupport version 3.04.00 |
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(#2)
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| Member Posts: 149 Join Date: May 2006 |
26-10-2006, 02:48 AM
Even I am facing similar problem, I think its a known design bug! |
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| filtered, knowledgebase, suggestions, template |
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