Knowledgebase suggestions are not filtered by template group

silver

eSupport shows Knowledgebase Suggestions when user is submitting his ticket. But it searches the knowledgebase articles for all template groups, not just current template group.
As a results users are supplied with completely irrelevant suggestions supposed for other products.

Is this is a known bug?

eSupport version 3.04.00

sureshkumar.mr · 26-10-2006, 01:48 AM

Even I am facing similar problem, I think its a known design bug!

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sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	26-10-2006, 01:48 AM Even I am facing similar problem, I think its a known design bug!