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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member Posts: 41 Join Date: Nov 2005 |  Knownledgebase question -
11-05-2006, 01:58 PM
Hi all, Just wondering how i enable my knowledge base articles to be found when someone is posting a ticket. For example... http://support.kayako.net/index.php <--- when you submit a ticket with certain keywords the knowledge base flashes up. With mine, it doesnt. :-( To create the knowledgebase articles im using the WYSIWYG editor. Will this effect it? Cheers. |
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