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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Oct 2006 |  Language separation -
02-10-2006, 09:52 AM
We are setting up the support system in german (DE) and english (EN). We can show the language-specific knowledgebase, downloads etc to the end-user. The problem we have, is that we need to have this language separation for our support staff. That means, if a DE staff logs in, he only sees the DE support tickets, and the DE knowledgebase and standard answers etc. Can this be done? |
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(#2)
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| Senior Member  Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India |
02-10-2006, 02:20 PM
This is not completely possible. Although you can assign a Staff User to a specific department, you cannot restrict it to access specific KB articles or categories. I suppose this would be a feature request. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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